Press Releases

Hyland Software Develops the First Mobile App for Field Adjusters on Windows 8


CLEVELAND, Oct. 25, 2012 /PRNewswire/ -- Hyland Software is proud to announce the OnBase Insurance Field Adjuster App, the first of its kind mobile app made specifically for Windows 8.  Available now in the Windows Store, this application gives insurance claims adjusters instant access to the data and documents they need, enables signature capture on electronic forms and even uses the native device camera to capture photos to streamline the claims process. Using the power of Windows 8, the OnBase Insurance Field Adjuster App increases responsiveness and improves customer service by combining OnBase and Windows 8 to resolve claims more quickly through real-time access while in the field.

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"Claims adjusters are constantly on the go. Whether traveling to claims sites, visiting with claimants or setting on-site appointments, one thing is constant - movement," said Ed McQuiston, Hyland's head of insurance solutions and alliances. In order to keep up with their workloads while traveling, adjusters need access to information that is critical to doing their jobs including policy agreements, damage photos, repair estimates, loss notices and notes.  "We know that having a quick response to a claim is imperative to increase customer satisfaction and help insurance providers stay competitive," McQuiston said.

The OnBase Insurance Field Adjuster App for Windows 8 gives adjusters a competitive edge by providing:

  • Security-enhanced access to critical documents and automated workflows
  • Real-time notifications of new claims and work items
  • Capture signatures on the mobile device
  • Incorporation with the device camera and Bing Maps from the claim record

Claims adjusters using the OnBase Insurance Field Adjuster App can also use improved Windows 8 functionality including:

  • Easy navigation on live tiles, that automatically updates the number of claims being viewed
  • The ability to pin a claim to the Start screen for quick access
  • Multitasking capabilities to navigate between applications 

"We've worked closely with Microsoft to develop this app to gain even more functionality for adjusters to eliminate the disconnect in processes and lag in response times," said McQuiston.

"Hyland's Insurance Field Adjuster App is a great example of the no-compromise solutions coming to Windows 8," said John Richards, senior director Windows Apps Marketing for Microsoft Corp.  "It offers the adjusters the flexibility to be efficient in the field and the office, with information always at their fingertips."

For more information about Hyland's mobile solutions for insurance visit

About Hyland Software
For more than 20 years, Hyland Software has been dedicated to meeting organizations' needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

Seamless integrations with policy administration, core administration and claims management systems speed processing times across the entire insurance lifecycle from underwriting to policy services to claims, which increases customer service. Using OnBase, insurers are able to increase profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about Hyland Software's solutions for the insurance industry, please visit

Media contact:
Megan Klingshirn
(440) 788-4988

SOURCE Hyland Software