National Research Corporation announces first-ever integrated national report for post-acute healthcare providers

National Research Corporation Logo

LINCOLN, Neb., Oct. 7, 2013 (GLOBE NEWSWIRE) -- Today National Research Corporation is pleased to announce a new National Research Report: Empowering Customer-Centric Healthcare for Post-Acute Providers. This landmark study makes use of the most extensive data sets for post-acute care using My InnerView and OCS HomeCare products. My InnerView products measure satisfaction for residents, families, and employees of skilled nursing homes, assisted living, and independent living communities. OCS HomeCare products help home health and hospice organizations with performance improvement metrics related to the patient experience and outcomes.

This report is driven by a growing trend that shows providers across the healthcare continuum playing more equal roles in patient outcomes and value strategies. In addition, professional and policy movement continues to accelerate toward the need for healthcare providers in all segments to collaborate across the continuum. In particular, post-acute, sub-acute, and non-acute providers play an increasingly important role in acute care, as value-based payments are being tied to readmissions, patient experience, and outcomes—spotlighting the importance of care coordination and creating joint accountability for patients across providers.

This report extends the thought leadership provided by previous national reports published for the skilled nursing profession since 2006 and assisted living since 2011. The main contributor to the report, Christine Lang, reveals the main reason for the new integrated format.

"As a true cross-continuum partner for quality improvement—collecting, measuring, analyzing, and reporting on multiple types of healthcare experience, engagement, and outcomes data—the timing and content seemed perfect to make this leap forward," said Lang, Senior Director of Product Strategy at National Research. "As the virtual walls break down between healthcare silos, providers need to understand the entire ecosystem beyond their own care segment. The importance of making insightful information available for immediate and broader peer groups alike, along with presenting consistent themes relative to customer, staff, and continuum concepts, we hope to develop a better understanding of today's population health management throughout the profession."

An executive summary document of the report is also available for download, in addition to the full report on a complimentary basis.

"We are very proud to offer this complimentary National Research Report," said Susan Henricks, president and COO at National Research. "There is no doubt about the importance of the role that post-acute providers play within the healthcare ecosystem. We hope that utilizing our extensive data sets in these five care segments helps to enlighten the profession as a whole and is well received."

The report is being launched at the AHCA/NCAL Annual Convention in Phoenix, Monday, October 7, and online at

About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit

CONTACT: Scott Smith Director of Marketing National Research Corporation 800-388-4264

Source:National Research Corporation