Compuware to Speak on Building a Reliable Production Incident System at Velocity New York 2013 Conference

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DETROIT, Oct. 8, 2013 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company delivering a new generation of application performance management (APM), today announced that Alois Reitbauer, a Technology Strategist for Compuware's APM business, will present a session on skills and best practices for building a reliable production incident system at the Velocity New York 2013 Conference.

Session Title: "The Dark Art of Building a Production Incident System"
When: Tuesday, October 15, 2013
Time: 4:15 p.m. Eastern time
Where: Velocity New York 2013 Conference, New York Hilton Midtown, Grand Ballroom West
What: Incident management and alerting are the spine of operations monitoring. Getting them working
properly is a great challenge – even today. Besides in-depth knowledge about how IT infrastructure
and applications work, organizations also need a fair amount of mathematical skills, if they don't
want to define ten thousands of alerting thresholds manually.
Our challenge was even tougher. We needed to develop a reliable incident system that works consistently
in more than 1000 applications without the requirement for any manual configuration. This session
will cover how this was done.
During this session attendees will learn:
* which metrics should and should not be tracked;
* why they should differentiate between violations and incidents;
* what makes a metric suitable for baselining and violation detection;
* the top reasons for too many or too few incidents;
* why an incident system might trigger too fast or too slow;
* what percentile drift detection is and how it helps to improve alerts; and
* how infrastructure and applications structure helps to reduce the number of incidents.
Speaker: Alois Reitbauer is a technology strategist and evangelist in the Compuware APM Center of Excellence with
more than 15 years of experience in the technology industry. Additionally, Reitbauer specializes in the
architecture and performance of Java and AJAX environments.

Compuware is a gold sponsor of the Velocity New York 2013 Conference and will showcase and demonstrate Compuware APM, October 14-16 at booth #22.

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today's most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 5,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.

To read more about Compuware's leadership in the APM market, click here.

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Compuware Corporation

Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at:

CONTACT: Press Contact Kayla Siefker, Senior Public Relations Manager, Compuware APM Business Unit,, 313-227-1402 Jackie Lucas, Warner Communications, 978-526-1960, For Sales and Marketing Information Compuware Corporation, One Campus Martius, Detroit, MI 48226, 800-521-9353,