HOUSTON, Oct. 9, 2013 (GLOBE NEWSWIRE) -- AiM, a leading UK-based business and IT management consultancy, has implemented BMC Remedy ITSM for a major financial services industry customer, providing real-time visibility into problem resolution and helping to automate and transform the customer's business processes across a wide front.
A video accompanying this release is available at http://www.globenewswire.com/newsroom/prs/?pkgid=21448
Key Facts to Know
- With BMC Remedy, the customer now has real-time access to workflow, service level and end-user satisfaction data, versus delays measured in days or weeks before the change to BMC.
- As a result, the IT organization is able to prioritize activity in real time, focusing its management resources on issues with clear strategic impact.
Steve Ackland, CEO, AiM: "BMC Remedy ITSM delivers very, very effective management of workflows going through the system."
Watch the video.
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Source:BMC Software, Inc.