3 Banken EDV Increases Customer Satisfaction and Reduces Costs with Compuware APM

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Optimizes End User Service Delivery Across Mobile, Web and Mainframe Platforms

COMPUWARE Perform Global User Conference, ORLANDO, Oct. 10, 2013 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company delivering a new generation of application performance management (APM), today announced 3 Banken EDV (Drei-Banken-EDV Gesellschaft mbH), a shared service IT provider for three leading banks in Austria, has adopted Compuware APM User Experience Management and APM for Mainframe solutions. With these solutions, 3 Banken EDV is now able to further optimize end user service delivery across mobile, web and mainframe platforms, as well as significantly reduce costs and mean-time-to-repair (MTTR).

With more than 1.5 million customer accounts across Oberbank AG, BKS Bank AG and Bank für Tirol und Vorarlberg AG, 3 Banken EDV's mission is to deliver 24x7 IT services to its Central European clients across a highly versatile and complex application infrastructure. 3 Banken EDV has aggressively adopted an ambitious plan to embrace the shift to mobile banking by implementing new mobile application architecture. With online transactions increasing each year, 3 Banken EDV wanted to implement a new application monitoring approach to take advantage of the growing online opportunities, while mitigating the impact of that increase on the mainframe environment.

Leveraging Compuware APM Real User Monitoring for Mobile and Web applications, 3 Banken EDV can monitor the performance of its most important mobile and web applications. With APM for Mainframe, 3 Banken EDV has true end-to-end monitoring across the web and mobile environment into and through the mainframe systems, where applications are running.

"By using Compuware APM solutions, we expect to increase customer satisfaction and reduce costs as well as become much more efficient and proactive from a performance management perspective," said Karl Stöbich, CEO, 3 Banken EDV. "In addition to reduction in MTTR, we anticipate reduced MIPS consumption and fewer delayed upgrades as the result of proactive monitoring, which will lead to improved overall quality."

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today's most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 5,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.

To read more about Compuware's leadership in the APM market, click here.

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Compuware Corporation

Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

CONTACT: Press Contacts Spark Communications on behalf of Compuware, Compuware@sparkcomms.co.uk, 0207 436 0420 Kayla Siefker, Senior Public Relations Manager, Compuware APM Business Unit, kayla.siefker@compuware.com, 313-227-1402 Mary McCarthy, Public Relations Manager, Compuware - Mainframe Solutions, mary.mccarthy@compuware.com, (313) 227-8188 For Sales and Marketing Information Compuware Corporation, One Campus Martius, Detroit, MI 48226, 800-521-9353, http://www.compuware.com

Source:Compuware