BMC Software Helps ActioNet Improve Customers' Service Levels

BMC Software

HOUSTON, Oct. 14, 2013 (GLOBE NEWSWIRE) -- ActioNet, a services provider for the federal sector market, has successfully deployed BMC Remedy ITSM Suite to consolidate a large number of service desks and support groups, enabling much better tracking of service level agreements.

Key Facts to Know

  • ActioNet consolidated 29 service desks for a customer with many different locations throughout the United States.
  • After implementing Incident Management – as well as a wide array of consolidated incident knowledge and change processes -- under one solution, the ActioNet government sector customer now records and tracks incidents holistically throughout the incident management lifecycle.
  • BMC Remedy ITSM is not only used to establish service level agreements but to measure and confirm service level targets.

Supporting Perspectives

Eric Chasteen, Remedy Solutions & IT Practice Manager, ActioNet: "BMC Remedy provides us with diagnostics like business analytics so that we can look at problem areas to assess and make continuous improvements."

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Source:BMC Software, Inc.