When's the last time you called, emailed, chatted with customer service and had an experience that was:
Companies take customer service seriously, and yet customers calling for help often feel like they're trying to sign up for Obamacare. It's not necessarily the customer service representative's fault. He or she often has to stick to a set policy. Going off script can get a person fired.
Maybe that's why the story of a Netflix user's encounter with a customer service rep is so refreshingly positive, it's become a big hit online.