Stamford, CT, Oct. 16, 2013 (GLOBE NEWSWIRE) -- Affinion Group, the global leader in enabling companies to connect and engage with their customers, thereby creating rewarding relationships and enhancing brand loyalty, received awards for a number of operational proficiencies and cultural attributes at a gala hosted by Contact Center World that recognized the best call centers in the US. Affinion was honored with a total of five awards, including gold medals for Best Customer Service (Large Contact Center Division) and Best Supervisor. Affinion also won a silver medal in Community Spirit, continuing the company's strong showing in the category. Last year, Affinion earned acclaim for community spirit with a Gold Medal in the worldwide competition.
In order to qualify for recognition, participants were required to give presentations that shared each company's best practices across a wide array of categories. These included technical aspects such as average call time and employee engagement programs such as community service and training methodology.
"We're extremely pleased to receive continued recognition for our commitment to the community and our accomplishments," said Sylvester Criscone, Group VP of Contact Centers and Telecom for Affinion. "Each year, we've implemented notable programs that have secured prestigious awards that validate our efforts."
By receiving these awards, Affinion is now under consideration for Worldwide Awards, which will be presented at the Global Awards Gala in November. Last year, Affinion won both a Gold and Silver medal at the global level.
Affinion Group has offices in Connecticut, Minnesota, Ohio, Tennessee and Virginia. For more information, visit www.affiniongroup.com
About Affinion Group
As a global leader with 40 years of experience, Affinion Group enhances the value of its partners' customer relationships by developing and marketing loyalty solutions. Leveraging its expertise in customer engagement, product development and targeted marketing, Affinion provides programs in subscription-based lifestyle services, personal protection, insurance and other areas to help generate increased customer loyalty and significant incremental revenue for more than 5,740 marketing partners worldwide, including many of the largest and most respected companies in financial services, retail, travel, and Internet commerce. Based in Stamford, Conn., the Company has approximately 4,300 employees and has marketing capabilities in 19 countries globally. Affinion holds the prestigious ISO 27001 certification for the highest information security practices, is PCI compliant and Cybertrust certified. For more information, visit www.affinion.com.
CONTACT: Affinion Group C/O Customer Service 6 High Ridge Park Stamford, CT 06905 Telephone: 800-282-3315