Santa isn't the only one who makes a list at this time of year. The editors at Consumer Reports have made theirs, checked it twice and announced which companies made their "Naughty & Nice" lineup for 2013.
Some major national retailers, along with a big airline and a cable TV channel, were among the naughty ones. The nice ones include a major bank, a cellphone company, some popular retailers and an airline.
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"This is an education campaign to remind people that they have choices in the marketplace," said CR senior editor Tod Marks. "Companies have different policies. Some are customer friendly, some are not."
Nominations came from staff members and Facebook fans. Before a company compiled the list, the policy or practice in question was verified.
Consumer Reports stresses, however, that this is not a definitive list.
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"When we praise or criticize a company, it's in regard to a specific policy. It doesn't mean that we give either a thumbs-up or thumbs-down on everything else that company does," Marks said. "We've had instances where a company has done very well one year and gone on the negative list the next year, and vice versa, so it's about the particular policy—not the company."
Naughty companies include:
Here are some of the Nice ones:
Click here to read Consumer Reports' complete 2013 Holiday Report Card.
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