ConnectWise's Investment in BizDox Enables Partners to Document Client Business and Systems

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TAMPA, Fla., Dec. 19, 2013 (GLOBE NEWSWIRE) -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today announced it has made an investment in BizDox™, enabling partners to save time and money by efficiently documenting critical information about their business IT systems. The investment is part of ConnectWise's larger strategy of continuously enhancing the ModernOffice Suite by adding new capabilities and features to the industry's most complete, end-to-end business solution.

"Earlier this year, we made a promise to continue innovating, expanding and enhancing the ModernOffice Suite, and this investment in BizDox is proof we're delivering on that promise," said Arnie Bellini, ConnectWise CEO. "BizDox is an innovative company that helps to solve the age-old problem of bad or missing documentation of IT systems which affects customers, technical staff and service providers alike. By integrating BizDox into the ModernOffice Suite, we are enhancing our already best-in-class platform, enabling partners to achieve the highest level of profitability and service to their clients."

Documentation is critical to a team's efficiency, work accuracy and risk mitigation. Through its proprietary database, the BizDox Application Architecture database, BizDox supports documentation of more than 300 different versions of business applications used in the SMB space, including on-premise, cloud and hybrid implementations. This database continuously expands based on what customers document, in addition to BizDox team's research. BizDox's visual documentation tool is aware of common SMB IT solutions and it uses this awareness to accelerate the documentation process and support troubleshooting and planning activity.

"We're thrilled to join forces with ConnectWise and tightly integrate with its ModernOffice Suite," said Ricky Phipps, BizDox CEO. "We believe BizDox is a one-of-a-kind offering and will complement the ModernOffice well. Our SaaS solution targets specific challenges, chiefly human nature and deficient tools, that have historically made it difficult to create and maintain valuable information. BizDox ensures critical information is documented correctly, protecting against a myriad of factors businesses cannot control."

The ModernOffice Suite is a powerful suite that sets the stage for unparalleled, industry-changing innovations enabled by the convergence and integration of the ConnectWise platform, LabTech Software (Remote Monitoring & Management), Quosal (Quote & Proposal Automation) and, now, BizDox. ModernOffice leverages a shared roadmap of best-in-class platforms to deliver a complete end-to-end IT lifecycle management solution. Earlier this year, ConnectWise announced plans to continue building on its ModernOffice Suite through a series of innovations, integrations and strategic investments/acquisitions with the goal of creating a complete, end-to-end business solution for solution providers that is unmatched in the industry.

To learn more about ModernOffice Suite, please visit To learn more about BizDox, please visit

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About ConnectWise

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 80,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 31 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit or call 800-671-6898.

CONTACT: Jessica Boardman Greenough for ConnectWise / LabTech Software 617.275.6514

Source: ConnectWise