ConnectWise Takes Major Step Toward Its Platform Vision

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TAMPA, Fla., Jan. 6, 2014 (GLOBE NEWSWIRE) -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today unveiled ConnectWise Platform, a new initiative that fulfills the company's platform vision of a highly customizable, extensible solution that is continuously enhanced by a community of developers through APIs. Jeannine Edwards, long-time Director of ConnectWise, LabTech & Quosal Communities, will lead the new initiative, and Amy Hodge, a key player on the Community team for five years, receives promotion to Director.

"This year we are embarking on what we think is a game-changing journey: a strategic initiative to create ConnectWise as a platform," said Arnie Bellini, ConnectWise CEO. "We've asked Jeannine Edwards to spearhead strategy and execution. Based on her success in helping position Community as a differentiator for ConnectWise in the PSA space – and the Channel overall – we feel she is the right fit to replicate that success with our Platform Vision."

ConnectWise Platform is an important initiative for 2014. It is focused on ensuring the ConnectWise solution is highly customizable for partners, enabling them to extend and build upon it as needed through robust APIs and a comprehensive software development sit (SDK). This is all supported by the ConnectWise Marketplace, integration partners and expanding vendor relationships, which, together, comprise the powerful ConnectWise Platform strategy.

Amy Hodge succeeds Edwards as Director of ConnectWise, LabTech & Quosal Communities after playing an integral role in the group for more than five years. During her tenure, she's touched nearly every aspect of the Community mission, most recently driving the enhancement of ConnectWise's API initiative, which Edwards highlights as a major reason behind the Community program's success.

"Appointing Amy to this new role is a critical move for us," added Bellini. "Amy is a ConnectWise veteran, tenured, well-rounded and smart, and I'm confident she will hit the ground running. We congratulate both Jeannine and Amy and look forward to taking ConnectWise down a new, exciting path marked by innovation and collaboration in 2014."

For more information about the ConnectWise Platform and integration partners, visit To learn more about the ConnectWise Leadership Team, visit

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About ConnectWise

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 80,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 31 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit or call 800-671-6898.

CONTACT: Jessica Boardman Greenough for ConnectWise / LabTech Software 617.275.6514

Source: ConnectWise