Prophecy Healthcare(R) is Sponsoring The HCAHPS Breakthrough Webinar(TM) Series

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GREENSBORO, N.C., March 4, 2014 (GLOBE NEWSWIRE) -- Prophecy Healthcare® Inc., as part of the organization's commitment to empowering facilities with resources to improving care, patient satisfaction, and clinical outcomes announced through their sponsorship with Custom Learning Systems, they are providing "The HCAHPS Breakthrough Webinar Series™" at no cost to sponsored participants. This dynamic, innovative, and timely education series tackles one of the most critical challenges facing Healthcare leaders today - achieving breakthrough sustainable improvements in HCAHPS patient experience survey scores.

Webinar authors, Brian Lee, CSP (Custom Learning Systems' founder) and David Dworski, MA, will personally lead the webinar series, bringing a half century of training experience, enthusiasm, participant engagement know how, and a remarkable blend of combined HCAHPS expertise.

Each webinar will focus on one HCAHPS domain and will provide a step-by-step actionable blueprint to improvement. The content has been designed to provide an engaging, educational, how-to-roadmap to successfully drive positive behavioral change at every level. A downloadable Learning Guide that features priority best practice tools, checklists, and critical implementation skills will be provided at the conclusion of each series session.

The 12-month series launches on March 18th with a session for C-Suite and Patient Experience/HCAHPS leaders by focusing on three critical skill sets needed to lead, plan, and systematically leverage the series to achieve strategic goals. In addition, every hospital's client team will receive a complimentary one-hour customized Coaching call with author(s) Brian Lee and/or David Dworski.

Facilities interested in raising and sustaining HCAHPS patient experience survey scores are encouraged to check webinar dates and register dedicated team members for this engaging series. There is no limit to the number of employees who can register.

For more information, or to register your facility free of charge, please visit Prophecy's registration page:, view the detailed series brochure or contact a Prophecy team member directly at (336)802-1070 opt. 3.

About Prophecy Healthcare®

Originally founded in 2004 as, Prophecy Healthcare® got its start as the first online Pre-Employment Testing Company exclusive to the Healthcare Industry. Initially focusing solely on clinical assessments measuring clinical competencies, efforts to exceed industry expectations led to isolating critical competencies missed in traditional testing initiatives, such as stress tolerance, critical thinking, and teamwork skills. The Prophecy approach offers the ability to find candidates with the clinical hard skills, personality attributes, and desired soft skills to match each organization. For more information about Prophecy, take our video tour or call 336.802.1070.
 Follow our official Twitter handle: @Prophecy_Health.

About Custom Learning Systems

Custom Learning System was founded in 1984 by internationally acclaimed and bestselling author Brian Lee, CSP. Brian is known as "Healthcare's Mr. Loyalty". The CLS Mission is to create a world-class patient experience, staff engagement and physician satisfaction. The CLS creed: "We make a difference in the lives of people who make a difference in the lives of people." It was in 1987, while collaborating with the leadership team at St. Mary's Medical Center in Long Beach, California, that Brian had an epiphany about the power and impact of training frontline staff to train their peers. He was convinced that an innovative approach was needed to improve customer service in healthcare. Real organizational change had to be centered around engaging and transforming frontline and management staff. Brian was a true pioneer in authoring a process designed to achieve measurable and sustainable goals and objectives for improvement. For more information visit

CONTACT: Meredith Juengel MBA Director of Relationship Management Prophecy Healthcare (336)802-1070 ext 722

Source:Prophecy Health