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Aptean's Onyx 7.5 to Help Power Great Customer Experiences

ATLANTA, March 11, 2014 (GLOBE NEWSWIRE) -- Aptean, a global leader in enterprise application software (EAS) today announced the launch of Onyx 7.5, the latest version of its intuitive Customer Relationship Management (CRM) solution. Onyx is designed to serve as a company's hub for all customer data, processes and interactions, resulting in consistent communication and collaboration across the enterprise through easy-to-use interfaces and clearly defined CRM processes.

"Onyx 7.5 is focused on helping customer service departments work more effectively and efficiently," said Matthew Keenan, vice president, CRM product management, Aptean. "The service desk rep is empowered to analyze comprehensive data using the grouping and filtering features in Onyx that help identify, translate, and share actionable customer insights throughout the enterprise. Coupled with intelligent event processing and the new mobile app for Android, Onyx 7.5 is designed to help power exceptional customer experiences."

Onyx 7.5 highlights include:

  • Intelligent Event Processing

    Onyx 7.5 features out-of-the-box integration with Aptean's Event Management Framework (EMF) solution, to deliver actionable alerts to specific individuals, teams, or business applications
  • Mobile support for the Android, iOS platforms

Already available on the iPhone and iPad iOS platforms, the Onyx 7.5 release has updated mobile access for the Android platform, with multiple device features

  • Updated Interface Features

    Onyx 7.5 features an advanced, easy-to-use interface to help enhance the user experience, easily access customer information and execute intuitive searches for customer inquiries

Learn more about Onyx:

About Aptean

Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Our software applications and professional business services enable more than 5,000 customers to more successfully manage their businesses. Software built specifically for our target markets, aligned with deep knowledge across vertical industries, allows businesses to satisfy their customers, operate more efficiently, and stay at the forefront of their industries.

For more information, visit www.aptean.com.

CONTACT: Media Relations Will Haraway, Aptean +1.770.351.9600 william.haraway@aptean.comSource: Aptean