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Road Warrior

Airline service hits record high despite mixed performance

VIDEO1:1101:11
Virgin America tops airline quality list again

Despite profits soaring to levels not seen in years, airline service was a mixed bag in 2013, according to the latest Airline Quality Ratings.

The good news: The quality of service hit an all-time high, with carriers bumping fewer travelers from flights and customer complaints to the U.S. Department of Transportation dropping by 15 percent.

The bad news: Airlines did a worse job when it comes to handling bags and arriving on time.