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St. Luke's Magic Valley Medical Center Bridges Language Gap for Patients

Language Access Network, LLC company logo

COLUMBUS, Ohio, April 15, 2014 (GLOBE NEWSWIRE) -- Hospital visits can be very stressful even when you speak the language of those there to care for you. When a language barrier is added to the equation, the outcomes can be life threatening.

St. Luke's Magic Valley Medical Center has partnered with Language Access Network (LAN) to provide live video remote interpretation services for Limited English Proficient and Deaf and Hard-of-Hearing patients through the use of Martti™ (My Accessible Real-Time Trusted Interpreter), LAN's state-of the-art system instantly connecting the highest quality, medically-trained interpreters with doctors and patients round-the-clock. The Martti™ units are portable and resemble a flat computer screen, allowing patients and providers to actually see and communicate directly with interpreters within seconds via its own dedicated HIPAA-compliant high-speed broadband network.

"When an interpreter, patient and provider are all able to see each other while communicating, non-verbal cues provide additional valuable information while creating a rapport and reducing anxiety," explains LAN's COO and founder, Andrew Panos. "This video interface leads directly to a reduction in unnecessary tests and misdiagnoses and an increase in efficiency, patient flow and patient satisfaction."

Martti interpretations are all conducted by LAN's own interpreters located in dedicated LAN call centers throughout the U.S. LAN interpreters are among the most qualified in the industry and are highly-trained for strictly medical interpretations in American Sign Language and in over 210 spoken languages and are available 24 hours a day, 365 days a year.

About Language Access Network, LLC

Language Access Network, LLC (LAN) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 350 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via its centralized video language centers.

www.lan.us.

CONTACT: Dori Jennings 614-468-6043

Source: Language Access Network