BOSTON, April 30, 2014 (GLOBE NEWSWIRE) -- LogMeIn, Inc. today announced certification for the integration between its remote support and customer care offering, LogMeIn Rescue, and ServiceNow®. Rescue's certification by ServiceNow helps give IT service providers the ability to quickly resolve technical issues across the growing array of personal and work devices in their customers' increasingly consumerized workplaces. Certification by ServiceNow signifies that LogMeIn Rescue has successfully completed a set of defined tests focused on integration interoperability, security and performance.
IT and professional customer support organizations can take advantage of the LogMeIn Rescue and ServiceNow integration to realize the following benefits:
- Streamlined support: Remote support sessions in Rescue can be initiated from ServiceNow for more efficient support operations.
- Shared data: Information from each user support session in Rescue is saved back to ServiceNow for easy tracking of customer interactions.
"Our integration with ServiceNow provides our joint customers with a more holistic view of their users' experience, which can be managed to an even higher level of efficiency," said Steve Castro-Miller, VP of LogMeIn's Service Cloud.
Using Rescue, technicians have the ability to connect to users' devices – such as computers, tablets, and mobile phones – to identify issues and resolve them regardless of the user's location. Operators, OEMs and IT help desks can quickly troubleshoot device issues from virtually anywhere with an Internet connection, without the need to incur the costs and inconvenience of device returns or onsite support.
LogMeIn is demonstrating this certified integration at the ServiceNow Knowledge 14® conference from April 27 to May 1, in San Francisco.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today's connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston's Innovation District with offices in Australia, Hungary, India, Ireland, and the U.K.
LogMeIn is a trademark of LogMeIn in the U.S. and other countries.
CONTACT: Craig VerColen LogMeIn, Inc. 781-897-0696 Press@LogMeIn.com