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Providence Health & Services Selects Language Access Network for Systemwide Solution for LEP & Deaf & Hard-of-Hearing Patients

Language Access Network, LLC company logo

COLUMBUS, Ohio and SPOKANE, Wash., May 6, 2014 (GLOBE NEWSWIRE) -- Today's health care providers are challenged more than ever to become as efficient as possible, while at the same time continuing to improve patient satisfaction. With a mission of providing quality care that is accessible for all, Providence Health & Services (PHS) has expanded its partnership with Language Access Network (LAN) to implement its innovative service to address the needs of Limited English Proficient and Deaf and Hard-of-Hearing patients in over 30 hospitals.

LAN's live Video Medical Interpretation device, Martti™ (My Accessible Real-Time Trusted Interpreter), enables providers and patients to communicate in over 210 languages, including American Sign Language, within seconds at the touch of a button. Martti allows patients and providers to actually see and communicate directly with interpreters within seconds, via its own dedicated HIPAA-compliant, high-speed broadband network. The lightweight wireless units can be easily carried alone by the provider, or attached to a wheeled cart, to follow patients throughout a facility. LAN interpreters are highly-trained, solely used for medical interpretations and located in dedicated LAN language centers throughout the U.S. with around the clock availability 24 hours a day, 365 days a year.

"Providence Sacred Heart Medical Center and Providence Holy Family Hospital were among the first of the Providence Health Care facilities to utilize Martti, and we are very excited to see its usage expand to so many more of our facilities. LAN allows our patients to have instant access to an interpreter, so they can be fully engaged in their own medical care," explains Peg Currie, RN, Regional Chief Nursing Officer at PHC. "One of our hospitals has cut its need for face-to-face, scheduled interpreters by 70% resulting in cost savings, along with greater satisfaction and efficiency in providing services to patients. We are extremely satisfied with our LAN partners and are excited to continue expanding services in the future," she added.

"Providence is a faith based leader in the provision of health services and we are honored to be able to partner with them to address their mission of providing equal access for all patient populations. We look forward to collaborating with them to provide richer, more efficient and satisfying patient & provider encounters while reducing risk and helping decrease their defensive medicine costs," said James Edwards, LAN's CEO.

About Language Access Network, LLC

Language Access Network, LLC ("LAN") is the leader in trusted healthcare communications, providing live Video Medical Interpretation (VMI) services and a comprehensive suite of language access programs to hospitals and other medical venues nationwide. Physician owned and solely focused on healthcare, LAN has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to its client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patients, LAN provides its rapidly growing client base of over 350 medical facilities with 24/7/365 access to the highest quality & trained interpreters available via its centralized video language centers.

www.lan.us

About Providence Health & Services

Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 155 years ago. In 2012, Providence affiliated with Swedish Health Services, expanding both organizations' ability to carry out their individual missions. With this affiliation, the combined scope of services includes 32 hospitals, 350 physician clinics, senior services, supportive housing and many other health and educational services. The health system employs more than 64,000 people across five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Washington. Together, Providence and Swedish are working to improve quality, increase access and reduce the cost of care in all of the communities they serve.

www.providence.org.

CONTACT: Dori Jennings, Marketing/PR Coordinator, Language Access Network 614-468-6043/djennings@lan.us Joe Robb, Director of Marketing & Public Relations, Providence Health Care 509-474-3081/SacredHeartPR@providence.org

Source: Language Access Network;Providence Health & Services