BUFFALO, N.Y., May 28, 2014 (GLOBE NEWSWIRE) -- After installing Castel Detect™ voice and speech analysis solutions at their multi-site location across the country, Account Control Technology (ACT) was seeking increased efficiencies in their business. A top-tier accounts receivable management company versed in tone, manner, and negotiation tactics specifically designed for maximum recovery and performance excellence, ACT is known for using leading-edge technology to enhance the skillsets of its employees.
Castel's real-time voice analytics is a perfect addition to maximize ACT's proven consultative collections approach. Further, post-call analytics enables innovative training and serves to protect the firm by providing proof of regulatory and compliance adherence. Together, these tools help ACT keep phone conversations in the negotiation zone, minimize complaints, and consistently train towards best practices.
To read ACT's full Customer Success Story click here!
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