Unique Video Medical Interpreting System Helps St. John Providence Bridge Language Gap

St. John Providence Health System Company Logo
Language Access Network, LLC company logo

COLUMBUS, Ohio and WARREN, Mich., May 29, 2014 (GLOBE NEWSWIRE) -- A key component in ensuring the highest quality of care is the ability to communicate clearly with all patients equally, as quickly as possible, regardless of language barriers that may be present. St. John Providence Health System recognizes the significance of a ticking clock when it comes to providing the best care to all of its patients.

Through a partnership with Language Access Network (LAN), St. John Providence provides state-of-the-art interpretation services to its Limited English Proficient and Deaf and Hard of Hearing patients.

Using LAN's innovative live video medical Interpretation technology known as Martti™ (My Accessible Real-Time Trusted Interpreter), SJPHS medical professionals have access 24/7 to the most highly trained medical interpreters in the industry. The Martti device resembles a flat screen television and with the simple touch of a button, LAN interpreters of over 210 languages are available via its private, HIPAA compliant network.

"Martti provides great value because it helps eliminate the communication barrier between the patient/family and medical staff, enabling clinicians to respond to patients' needs quickly," said Maria Matheney, manager of Call Center Services at St. John Providence.

Interpretation services are certainly not new to hospitals; in fact law requires them. But LAN's Martti units provide nearly instant round-the-clock access to all of these languages, something that just isn't possible to accomplish with onsite staffing. "Time is not on your side when you are in a hospital and surrounded by people who cannot understand you. The results can be devastating," explains Andrew Panos, LANs founder and COO. "Martti bridges that gap to empower patients and give healthcare providers the tools needed to most effectively diagnose and treat them, while at the same time optimizing efficiencies."

About Language Access Network, LLC

Language Access Network, LLC ("LAN") is the leader in trusted healthcare communications. LAN provides Video Medical Interpretation (VMI) services to hospitals and other medical venues nationwide. Physician owned and solely focused on healthcare, LAN has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 350 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via its centralized video language centers.


About St. John Providence Health System

St. John Providence Health System is one of the largest providers of inpatient care in southeast Michigan and one of the largest employers in metro Detroit. St. John Providence Health System provides comprehensive prevention, primary care and advanced treatment programs with more than 125 medical centers and five hospitals spanning five counties.

CONTACT: Dori Jennings Marketing/PR Language Access Network 614-468-6043 djennings@lan.us Brian Taylor Media & Public Relations St. John Providence Health System 586-753-0726 Brian.Taylor@providence-stjohnhealth.org

Source: Language Access Network;St. John Providence Health System