BUFFALO, N.Y., June 5, 2014 (GLOBE NEWSWIRE) -- Castel Communications, LLC announced today plans to showcase Castel's suite of call center solutions at the 15th Annual Call Center Week Conference and Expo. The conference will be held at Mandalay Bay Resort and Casino, Las Vegas, NV, June 9-13, 2014.
In addition to learning more about dialing and monitoring, attendees can see live demonstrations of the latest version of Castel Detect™ voice and speech analysis, including its ability to complete LIVE analysis while call is still occurring, provide users with the ability to audit calls in real-time, and run customized reports. "ACT demands that its vendors provide the best solutions to support our needs. In our ever-changing industry, Castel Detect™ helps facilitate our quality assurance strategies, improving our ability to meet and exceed the expectations of regulatory agencies and our clients", remarked Michael Magarrell, Vice President, Strategic Accounts for ACT.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/news/.
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