BOSTON, June 12, 2014 (GLOBE NEWSWIRE) -- LogMeIn, Inc.'s (Nasdaq:LOGM) flagship remote support offering, LogMeIn Rescue, has been selected by Huawei to deliver a superior service and support experience for customers of the new Huawei Ascend Mate2 smartphone. The announcement was made in conjunction with the U.S. debut of the Ascend Mate2. As part of the deal, Huawei's customer care team will use LogMeIn Rescue to offer U.S. customers on-demand, remote support of their Ascend Mate2 from virtually anywhere in the world.
The remote support service is part of Huawei's commitment to providing customers with a unique, multichannel approach to customer service, whether for support or simply getting better acquainted with all the ways they can benefit from their new device.
"The Ascend Mate2 exemplifies our commitment to delivering premium customer experiences by pairing a feature-rich, high-quality device with superior services," said Ed Dowell, Senior Manager, End User Care, Huawei Device USA. "LogMeIn is the ideal support partner for Ascend Mate2's entry into the U.S. market. We feel confident that by using LogMeIn Rescue, Huawei agents will be able to provide the world-class, hands-on service our customers deserve."
With LogMeIn Rescue, Huawei agents can support Ascend Mate2 phones as if they are holding the customers' devices in their hands. To enable remote support, Huawei customers simply download the free LogMeIn Rescue Application from Google Play. During an active support call, the Huawei agent will provide the customer a six-digit pin to enter on the phone. Once it is connected, and permission is granted, the agent can remotely view the customer's phone, run diagnostics, push common device and network configuration settings, and control the device to resolve issues.
"Top manufacturers like Huawei understand how important customer experience is to building brand loyalty. Because Huawei is selling the Ascend Mate2 directly to consumers, a first-rate support experience is more important than ever," said Steve Castro-Miller, VP of Products for LogMeIn's Service Cloud. "Huawei's selection of LogMeIn Rescue for such a high-profile offering and market expansion speaks volumes about the power and reliability of our solution."
LogMeIn Rescue gives helpdesks and support teams the ability to remotely configure, diagnose and troubleshoot Android and iOS smartphones and tablets, as well as PCs and Macs. LogMeIn's leadership in mobile device support stems from its strong OEM relationships with companies such as Huawei.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today's connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston's Innovation District with offices in Australia, Hungary, India, Ireland, and the UK.
LogMeIn is a trademark of LogMeIn in the U.S. and other countries.
CONTACT: Press contact: Janice Bedsole LogMeIn, Inc. +1-781-789-6108 janice.bedsole@LogMeIn.com