National Research Corporation and Custom Learning Systems announce educational partnership to transform resident healthcare experiences of long term care centers and senior living communities

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LINCOLN, NEB., July 21, 2014 (GLOBE NEWSWIRE) -- Resident satisfaction in long term care and senior living is being taken to new heights, thanks to a recent partnership between My InnerView by National Research and Custom Learning Systems. The partnership will help increase employee engagement and retention through interactive webinar modules, valuable training materials and resources, and live support.

The webinars and training sessions, led by Brian Lee—one of North America's experts in patient experience, staff engagement, and culture change—will feature several topics designed for all employee levels: frontline staff will discover how to deliver compassionate resident care; managers will find out how to reduce staff turnover; and senior leaders will learn how to inspire and engage nurses to be more resident-focused. The training also provides implementation tools, assessments, and completion certificates for employees, along with educational benefits of the My InnerView survey, and performance tools that focus on elevating the patient and resident experience. In addition to Brian Lee, the world-class, expert faculty who will lead the webinars include Mary Tellis-Nayak, RN, MSN, MPH; Clint Maun, CSP; and Greg Efta.

"It is virtually impossible to transform the resident experience without an objective satisfaction survey tool like My InnerView that provides managers and staff with the gift of invaluable feedback. This is why we've partnered with National Research in a strategic relationship that provides the perfect combination of research, education, and implementation," said Brian Lee.

Mary Oakes, Senior Vice President of Post-Acute at National Research, looks forward to the strategic learning advantages the partnership will entail for long term care and senior living providers.

"When two organizations that are focused on transforming resident experiences can come together and provide essential knowledge transfer to those who touch the lives of residents every day, it makes a powerful difference," Oakes said. "Brian and Custom Learning Systems have a strong reputation of opening the eyes of employees and leaders and getting them to truly 'hone in' on what makes patients and residents happy."

Take a complimentary test drive with webinar #2, "The Leader's Role in Transforming the Resident Experience," by registering at For more information, special pricing, and to sign up for the training, call 1-800-667-7325 or visit

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

My InnerView by National Research helps improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, continuing care retirement communities, and independent living communities.

Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit

About Custom Learning Systems Ltd.

Custom Learning Systems Group Ltd. was founded by Brian Lee CSP on May 28, 1984. Brian is one of North America's leading experts in the field of World-Class Healthcare Patient/Resident Satisfaction and Employee Retention and is the author of Keep Your Nurses for Life™ and Satisfaction Guaranteed™.
Known to many clients as Healthcare's "Mr. Loyalty," Brian not only educates his audiences on the how-to's of positive culture change, he creates an element of hope, resulting in a renewed passion for care-giving.
CLS retains an expert faculty of implementation specialists to deliver our instructor-led programs, including our core service offering: The Employer of Choice – Service Excellence Initiative™.

Visit our website at for more details on our customer satisfaction, employee retention, professional development, and leadership programs.

CONTACT: Scott Smith Director of Marketing National Research Corporation 800-388-4264 Rhonda Stel Director, Service Development Custom Learning Systems 403-270-5800

Source:National Research Corporation