SCOTTSDALE, Ariz., July 29, 2014 (GLOBE NEWSWIRE) -- Matrix Medical Network® (Matrix), the leading provider of in-home health assessments to health plans and their members, is expanding its contact center leadership team. Call center executive Lori LeGrow has joined Matrix as Vice President, Contact Center Operations, and she will be responsible for the company's contact centers located in Clearwater, Florida and Scottsdale, Arizona.
Matrix has more than 300 associates in its two contact centers who schedule over 2,000 health assessments each day. In her new role, Ms. LeGrow will leverage leadership experience in both healthcare and contact center operations, continuing the company's tradition of achieving high levels of customer satisfaction and operational excellence.
"Our record-setting growth depends on our contact center's ability to connect and schedule health plan members for health assessments and route more than 600 nationwide Matrix Nurse Practitioners to those home visits," said Matrix Chief Executive Officer Randy Dobbs. "As we expand our services and operations, Ms. LeGrow's experience and commitment to customer satisfaction makes her a great addition to our leadership team."
Ms. LeGrow joins Matrix from Ultimate Medical Academy in Clearwater, where she achieved record customer satisfaction ratings and dramatic increases in customer retention. Ms. LeGrow has spent the better part of 15 years leading large multi-site inbound/outbound contact center operations for national organizations including Capital One and Verizon Wireless.
"This is an excellent opportunity to leverage and expand the capabilities Matrix has already created to engage health plan members," said Ms. LeGrow. "Our continued success in having our Nurse Practitioners welcomed into members' homes is what drives our ability to improve care and outcomes for health plan members."
About Matrix Medical Network
Matrix Medical Network is headquartered in Scottsdale, Ariz., and provides in-home health assessment services that make healthcare more accessible to members, while improving outcomes, cost and satisfaction. Matrix is owned by Welsh, Carson, Anderson & Stowe, a leading private equity investment firm. For more information, visit www.MatrixForMe.com.
CONTACT: Matrix Medical Network Media Contact Heather Rodgers: office 480.862.1887; mobile 480.290.1196 firstname.lastname@example.org
Source: Matrix Medical Network