Arcadia Selects Castel Detect(TM) Voice and Speech Analysis for ARM Business

BUFFALO, N.Y. and READING, Pa., Sept. 16, 2014 (GLOBE NEWSWIRE) -- Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia's multi-site organization.

"Processing and managing over $600MM in placements annually, Arcadia's commitment to providing best-in-class services to clients' customers and patients is mandatory," states John Fiumano, President and CEO. "Castel has served and supported Arcadia's dialer business for many years, their tenacity and commitment to developing and customizing technology for our patient-sensitive account resolution services for Arcadia is second to none."

Castel Detect™ is slated for first-site installation at Arcadia during the 4th quarter of 2014.

About Arcadia: Since 1973 Arcadia Recovery Bureau is a trusted partner to over 200 clients nationwide, including a wide array of community hospitals and hospital systems, physician groups, government, municipal courts systems and utilities. For more information please contact us at 1-866-230-1953 or

About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at

©2014 Castel Communications, LLC. All Rights Reserved. Castel logo is a trademark of Castel Communications, LLC.

CONTACT: Media Contact: Castel Communications LLC Anne Pacifico, +01.800.657.8215

Source:Castel Communications