Applied Systems Introduces New Capabilities in Leading Online Client Self-Service Software

UNIVERSITY PARK, Ill., Sept. 17, 2014 (GLOBE NEWSWIRE) -- Applied Systems today announced the general release of Applied CSR24 2014, the latest version of the leading online client self-service software, to U.S., UK and Canadian independent insurance agencies and brokerages. Introduced at Applied Net 2014, the largest independent agency and brokerage technology conference, Applied CSR24 2014 expands global capabilities, including multi-currency and multilingual support, and bolsters multichannel servicing capabilities for agencies and brokerages with online claims processing to meet consumer demand for immediate online access to their insurance policy information and customer service.

"The demand for multichannel engagement from today's insurance consumer is requiring insurance agencies and brokerages to augment their traditional client service through innovative online and mobile channels," said Michael Howe, senior vice president of Product Management, Applied Systems. "Applied CSR24 2014 provides insureds with immediate access to claims information online, enabling agencies and brokerages to remain competitive by meeting this emerging customer need."

According to Bain & Co.'s recent "Global Insurance Customer Loyalty 2014" survey, the share of digitally active insurance customers is as high as 75 percent in some countries and is expected to increase sharply over the next three to five years. As insurance consumers continue to move online, Applied CSR24 enables agencies and brokerages to provide online client service with 24/7 access to insurance information through a secure client webpage that can be accessed on computers, tablets and smartphones. By providing greater flexibility and servicing options, agencies and brokerages can increase client satisfaction, build client loyalty, and deliver a more competitive service.
Key Applied CSR24 2014 enhancements include:

  • Robust claims functionality:

- Enhanced client claims process – on-demand access to client claims information, including status of claims and the ability to report claims by uploading claim documents and images as attachments through the client webpage, enabling agencies and brokerages to better serve clients with self-service capabilities
- Improved system integration – automatic storage of actions for claims in Activities within Applied Epic and Applied TAM reduces paperwork and manual data entry for agencies and brokerages, increasing overall productivity

  • Client localization capabilities – Expanding to the French Canadian and UK markets, client webpage information such as language, currency, date, postal codes and time fields are automatically displayed based on the client's regional selection, extending client self-service options to additional brokerage clients across different geographies

Applied Systems recently completed Applied CSR24 2014 beta testing with leading insurance brokerages in the U.S., UK and Canada, including Hylant, a U.S.-based, industry-leading provider of insurance and risk management solutions.

"Applied CSR24 augments our brokers' role to offer individualized client experiences and act as a trusted advisor by providing clients convenient online access to insurance information," said Scott Lindsey, chief information officer, Hylant. "The latest release of Applied CSR24 has allowed us to create stronger client relationships by offering an additional level of claims service."

The latest capabilities of Applied CSR24 2014 and insurance technology best practices and strategies are being presented at Applied Net 2014, the largest independent agency and brokerage technology conference. As the flagship conference for users of Applied software, Applied Net 2014 delivers more than 200 education sessions and networking to ensure users gain the greatest value from their Applied Systems investment, making agency and brokerage businesses more valuable and productive. Click here for all the conference developments. Join the conversation on Twitter with hashtag #AppliedNet.

Applied Systems
Applied Systems is a leading provider of software that powers the business of insurance. Applied is recognized as a pioneer in agency and brokerage management systems and data exchange between agencies, brokers, carriers and their clients. Automating the insurance lifecycle for more than 140,000 insurance professionals, 12,000 agencies and brokerages, and 350 carriers worldwide, Applied enables millions of people around the world to safeguard and protect what matters most.

CONTACT: Courtney Rains Applied Systems (404) 807-0846

Source: Applied Systems