St. Luke's Magic Valley Engages Technology to Conquer Language Barriers

COLUMBUS, Ohio, Sept. 18, 2014 (GLOBE NEWSWIRE) -- As part of one of the nation's Top 15 Health Systems, St. Luke's Magic Valley Medical Center continually proves its commitment to quality care and patient safety. This is evident in its partnership with Language Access Network (LAN) to provide live Video Medical Interpreting services for Limited English Proficient (LEP) and Deaf and Hard-of-Hearing patients.

LAN's state-of-the-art Martti™ (My Accessible Real-Time Trusted Interpreter) devices, allow patients and providers to instantly connect to LAN's highly trained medical interpreters via video with a simple touch of the screen. Located in LAN call centers throughout the country, LAN medical interpreters provide access to more than 210 languages, including American Sign Language, 24 hours a day, 365 days per year.

"Martti has made our job much easier. In our complex world of diversity and language barriers, I have instant communication with our patients at the tip of my fingers. What a difference it makes for our patients and our providers," said Malena Rodriguez, RN, Language Services Coordinator at St. Luke's Magic Valley Medical Center.

The Martti units are lightweight, mobile and HIPAA compliant and can easily travel with patients throughout their encounter, when necessary. "Clear communication leads to the exchange of more accurate information, which empowers patients and gives healthcare providers the confidence needed to most effectively diagnose and treat them," explains LAN's founder and COO, Andrew Panos. "This leads directly to reduced anxiety and significantly improved outcomes."

About Language Access Network, LLC

Language Access Network, LLC (LAN) is the leader in trusted healthcare communications. LAN provides Video Medical Interpretation (VMI) services to more than 350 hospitals and other medical venues nationwide. Physician-owned and solely focused on healthcare, LAN has unique insight into driving better outcomes, improving patient satisfaction and being a true partner to its client hospitals. Targeted towards Limited English Proficient (LEP) and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base with 24/7/365 access to the highest quality, trained medical interpreters available, via its centralized video language centers.

About St. Luke's Magic Valley

St. Luke's Magic Valley Medical Center opened its doors in 1908. Today, this 224 bed state-of-the-art hospital serves the health care needs of people from eight southern Idaho counties and northern Nevada. We are a part of Idaho's only not-for-profit health care system. St. Luke's Magic Valley provides inpatient and outpatient surgery, primary care and specialty services, 24-hour emergency services, cancer treatment, imaging, inpatient and outpatient behavioral health services, and women and children's health care.

St. Luke's Clinic in the Magic Valley has over 150 providers, including primary care and specialty clinics that focus on access to primary care, chronic disease management and wellness. With satellite locations throughout the valley, and an electronic medical record, we offer patients a seamless, coordinated system of quality care close to home.

CONTACT: Dori Jennings 614-468-6043

Source: Language Access Network