The customizable services range from technical support to security solutions to even having a Samsung employee embedded in a client's business as an on-site support manager and technology consultant.
"Having somebody on site with you is key to your success because that person is now physically there and they are with you and can help us understand what is going on within the culture and activities of the company and put a perspective on it that somebody sitting in a call center or is only with you on a periodic basis can't really gather," Phillips said.
An embedded Samsung employee would also serve as an in-house salesman to push Samsung and partner products, he said.
"They are going to help be our eyes and ears, as well as our customers' eyes and ears back into Samsung and really facilitating the dialogue of support solutions moving forward," he said.
So far, Samsung has rolled out its new services product in beta with several Fortune 1000 companies, but it declined to identify the businesses. Phillips said the industries that have shown interest include health care, transportation and finance.
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Samsung 360 Services will launch early next year, beginning in the U.S., Phillips said. Pricing will be based on a per-user model and on what services a company signs up for, he said.