TAMPA, Fla., Oct. 28, 2014 (GLOBE NEWSWIRE) -- LabTech Software, the developer of the only remote monitoring and management (RMM) platform designed for IT service providers by IT service providers, today announced that its support team has been selected as a finalist for the 2014 STAR Award - Innovation in Leveraging Technology for Service Excellence category by the Technology Service Industry Association (TSIA). The LabTech Support team was selected as a finalist for this award because of their innovative ways of using LabTech to deliver an exceptional experience for partners when getting started with its platform.
The TSIA nomination recognizes LabTech Software for its ability to deliver customized implementations to fit its partner's specific business needs while providing a smoother, easier and time-efficient process for on-boarding with their implementation of its product. LabTech's automation provides partners a trusted tool for health checks, upgrades, diagnostics and ongoing or repeat issue diagnosis and resolution, which greatly reduces post-implementation issues for partners while minimizing technology risks.
"With this nomination, LabTech is not only demonstrating its market leadership, but highlighting how much our clients value our use innovation and creativity to better deliver top-notch support to partners," said John Walker, vice president, global operations, LabTech Software. "We are humbled to be recognized by TSIA. This nomination further validates the hard work and dedication of our team and how far we've come as an organization in such a short time."
The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence. The STAR Awards categories span the six TSIA service disciplines: customer success and support, education services, field services, managed services, professional services, and service revenue generation.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology.
To learn more about LabTech Software, visit www.labtechsoftware.com.
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About LabTech Software
LabTech Software is the developer of the only remote monitoring and management (RMM) platform developed for IT service providers by IT service providers. Designed and developed by system administrators with years of experience in the IT services industry, LabTech's focus is to drive the power of IT automation. This affordable agent-based platform closely emulates what technicians do in the field by performing IT support and management tasks and processes remotely, efficiently and non-intrusively. LabTech is the most powerful, feature-rich and widely-sought RMM platform in the IT service provider space today. For more information please visit www.labtechsoftware.com or call 877-522-8323.
CONTACT: Matt Weaver Greenough for LabTech Software firstname.lastname@example.org 617.275.6514