For all of Facebook's success in turning its mobile unit into a booming business, there's one thing it can't seem to shake: bad user ratings.
In Apple's App Store, consumers give the current version of Facebook a rating of 2.6 stars out of five, which is better than their 1.9-star assessment of Facebook Messenger. Among the current top 30 free iOS apps, nothing else gets fewer than three stars.
The story is marginally better for Facebook on Android. In Google's Play Store, Facebook Messenger gets 3.9 stars out of five, and the flagship app gets four. They would be the two lowest-rated free apps among Android's top 30 if not for Zynga's game, "New Words With Friends," which also has a four-star rating,
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Reviewers' complaints about Facebook range from the company's algorithmic arrangement of its news feed and abundance of sponsored content to the app's propensity to crash or its slow load time. There's also a healthy dose of antipathy toward Facebook's decision earlier this year to separate Messenger from the main app.
None of this has mattered much for Facebook's financials or its stock price. The Menlo Park, California-based company reported third-quarter sales growth on Tuesday of 59 percent to $3.2 billion.
The stock is on a tear, up 48 percent this year to $80.77 as of Tuesday's close, before slumping in extended trading on a disappointing fourth-quarter forecast.