UPS Ready for 2014 Peak Season; Forecasting Record Holiday Deliveries

  • Peak Day - 34 million packages predicted for delivery Monday, Dec. 22
  • Peak December - record worldwide delivery volume anticipated with more than 585 million packages, an increase of 11%
  • Peak Readiness - initiatives include investments and projects for improved forecasting, capacity, visibility and communications

ATLANTA, Oct. 29, 2014 (GLOBE NEWSWIRE) -- As the holiday shipping season approaches, UPS® (NYSE: UPS) is ready to handle this year's anticipated volume of more than 585 million packages in December - an 11 percent increase over 2013. This estimate is included in UPS 2014 earnings guidance. The anticipated 585 million packages, if set side-by-side and based on 1 cu. ft., would circle the Earth nearly 4.5 times.

UPS Ready for Peak Season

UPS expects its 2014 peak delivery day to be Monday, Dec. 22, when the company plans to deliver more than 34 million packages worldwide. Six days are likely to surpass last year's single-day delivery record of 31 million packages. By comparison, UPS delivers approximately 17 million packages on an average day.

Throughout 2014, UPS has been preparing for its busiest shipping season by outfitting 47 new and expanded facilities and installing flexible capacity across its network. Some 15 locations will have modular units - loading doors and connected conveyors configured as stand-alone "mobile delivery villages" - to expand capacity. Each of these villages can dispatch between 60 and 90 additional vehicles from that center. The company also added new information technology solutions and processes to improve volume forecasting, network capacity visibility, package status tracking and customer communications.

"Major retailers have chosen UPS to deliver strong e-commerce growth during 2014, as consumer acceptance for online purchases continues to grow steadily," said Alan Gershenhorn, UPS executive vice president and chief commercial officer. "The holiday season is a major retail sales opportunity for our customers, and we have worked closely with many of our shippers to plan delivery volumes. Our objective is to ensure that all of our year-round business and retail shippers can take maximum advantage of expanded UPS capacity during this important period."

UPS gains two additional operational days during the 2014 holiday delivery period - one added from the calendar and a second (Friday, Nov. 28) that the company added as a full operations day.

"We expect the additional operating days and expanded capacity to smooth out what is expected to be record volume," said Gershenhorn. "UPS also has nearly 50 additional sorting shifts around the country in our hubs and delivery centers to provide the increased processing capacity and flexibility to handle more packages."

Seasonal hiring is well underway and is expected to reach 90,000 to 95,000 workers by late November. Job seekers can apply online for holiday opportunities by visiting on their computer, smartphone or tablet.

The company also is collaborating with large shippers to provide them with better visibility into the contents of full trailers loaded by shippers and tendered to UPS for processing. UPS is also using new mobile GPS and trailer-position tracking software to monitor the progress of contractor-hauled trailers that are expanding overall capacity.

UPS technology projects will automate some package sorting this year, while upgraded location tracking capability will enhance the view of packages within its transportation network. These systems feed shipment status data to shippers and receivers who can track their delivery on or through UPS My Choice® alerts.

Eleven million consumers use UPS My Choice service to reschedule or reroute their deliveries. In addition to the U.S., the free UPS My Choice service recently was expanded to include Austria, Belgium, Canada, Denmark, France, Germany, Italy, Mexico, the Netherlands, Poland, Puerto Rico, Spain, Sweden Switzerland and the United Kingdom.

To make it even easier for consumers to receive their holiday packages, the company has opened UPS Access Point™ locations in Chicago and New York City. These non-UPS locations -- primarily neighborhood convenience and grocery stores with evening and weekend hours -- are in close proximity to many of the consumer's delivery addresses. UPS My Choice members also have the ability to send qualifying shipments directly to a UPS Access Point location.

After the holidays, consumers can make their returns at UPS Access Point locations during store hours. "Our research shows 68 percent of online shoppers will buy more often when a retailer offers a hassle-free returns policy," Gershenhorn continued. "We've learned that easy returns makes happy customers."

The National Retail Federation (NRF) predicts an increase of 4.1 percent in U.S. holiday sales this year. In addition, the NRF expects online retail sales to jump between 8 percent and 11 percent as consumers shift toward e-commerce, which creates higher demand for shipping services.

Key UPS 2014 Peak Facts

Peak delivery day Monday, Dec. 22, 2014

Peak day delivery volume More than 34 million packages

December forecasted volume More than 585 million packages

December volume trend Six days to exceed 31 million packages delivered

Busiest tracking day Dec. 17, more than 117 million tracking requests

Hiring 90,000-95,000, up from 85,000 hired in 2013

Worldport More than 900 new staging positions and 57 new processing doors

Facilities 47 new, expanded and temporary U.S. facilities

New technology projects 30

Additional operating days in 2014 2 (Fri., Nov. 28, an added full operating day, plus additional
calendar day)

Flexible capacity sorting shifts 49

Mobile delivery villages 15

UPS My Choice members 11 million

Added UPS My Choice countries 15 (Austria, Belgium, Canada, Denmark, France,
Germany, Italy, Mexico, the Netherlands, Poland,
Puerto Rico, Spain, Sweden Switzerland, U.K.)

Access Point Locations Chicago and New York City

The UPS Store®Locations More than 4,400

About UPS

UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the Web at® and its corporate blog can be found at To get UPS news direct, visit

# # #

A photo accompanying this release is available at:

CONTACT: Susan Rosenberg 404-828-6130

Source: UPS