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Touchpoint Metrics Announces 2014 Third Quarter Results: Strong Revenue Growth

San Francisco, CA, Nov. 12, 2014 (GLOBE NEWSWIRE) -- Customer experience solutions company Touchpoint Metrics (OTCQB:TPOI) is pleased to announce financial results for the third quarter ended September 30, 2014.

These positive results represent a second quarter of continued top-line revenue and net profit growth. Lynn Davison, the company's Chief Operating Officer, commented. "I'm very pleased with our results. In the last two quarters we saw significantly improved performance across our business from the same periods last year. We've passed several key milestones this quarter, and our entire team feels exceptionally good about the company's progress as well as the opportunities before us."

Select highlights from Q3 results include:

  • Total Revenue: Revenue increased by 292.48% and 128.62% for the three and nine months ended September 30, 2014 as compared to the three and nine months ended September 30, 2013, due to increased sales of our consulting and software-enabled services, including delivery of Touchpoint Mapping® On-Demand.
  • Net Income: Net Income increased 118.99% and 110.47% for the three and nine months ended September 30, 2014 as compared to the same periods in 2013.

The foregoing percentages are derived from selected line items set forth in our financial statements for the period ended September 30, 2014 and do not reflect our complete financial condition. For a complete discussion of our financial condition, we refer you to our Form 10-Q for the period ending September 30, 2014 and our Form 10-K for the two years ending December 31, 2013 and 2012 as filed with the Securities and Exchange Commission on EDGAR.

"For some time now, we've seen an inflection point coming in the ways companies need to think about and better serve their customers in order to compete in the face of the radically changing expectations of digitally-driven customers, " said Michael Hinshaw, Touchpoint Metrics President and CEO. "Today, recognition of the importance of improving experience as a way to retain customers and grow market share has exploded. We believe our forward momentum is due in part to this increased recognition, as well as our ability to respond to the new demand through new service offerings and improved performance and operational efficiencies. Most importantly, our team is well-positioned to drive strong outcomes as we prepare to execute our plans for 2015."

To view more detail on these and other results of operations, please find the company's SEC filings online at: http://www.otcmarkets.com/stock/TPOI/filings.

About Touchpoint Metrics

Touchpoint Metrics (www.touchpointmetrics.com) is a customer experience software, solutions and services company. Touchpoint Mapping®--our signature product and approach to quantifying customer experience--has driven significant business results for some of the world's leading companies, automatically mapping the complex, cross-channel maze of touchpoints that drive customer experience. A pioneer in the fast-growing customer experience services and technology sector, our proprietary approach and cloud-based software deliver actionable data and on-demand "Voice of the Customer" insights to dramatically improve customer experience, brand position, customer and employee satisfaction, loyalty and engagement for leaders in financial services, retail, technology, consumer products, and other industries.

General Information: 1-855-938-8100 toll free in the U.S., or +1-415-938-8100
Media: Denise Marshall at 1-415-938-8100, Ext. 706
Investors: 1-415-938-8100, Ext. 701
Online at: http://touchpointmetrics.com/ and http://www.investors.touchpointmetrics.com/

This press release includes a number of forward-looking statements that may reflect our current views with respect to future events and financial performance. Forward-looking statements are often identified by words like: "believe," "expect," "plan," "estimate," "anticipate," "intend," "project," "will," "predicts," "seeks," "may," "would," "could," "potential," "continue," "ongoing," "should" and similar expressions, or words which, by their nature, refer to future events. You should not place undue certainty on these forward-looking statements. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from historical results or from our predictions. We undertake no obligation to update or revise publicly any forward-looking statements, whether because of new information, future events, or otherwise.

CONTACT: General Information: 1-855-938-8100 toll free in the U.S., or +1-415-938-8100 Media: Denise Marshall at 1-415-938-8100, Ext. 706 Investors: 1-415-938-8100, Ext. 701 Online at: http://touchpointmetrics.com/ and http://www.investors.touchpointmetrics.com/

Source:Touchpoint Metrics