Global Convergent Billing (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation) Market - Forecast to 2019

Dublin, Dec. 1, 2014 (GLOBE NEWSWIRE) -- Research and Markets ( has announced the addition of the "Convergent Billing Market by Solution, and by Modes - Global Forecast to 2019" report to their offering.

Convergent Billing is a unique solution to the various problems faced by the Communications Services Provider (CSP). This solution has completely revolutionized the telecom industry as it promises to reduce the customer churn and cost for the CSPs. The fact that a convergent billing system provides a single view of all the products and services consumed by the customers on a single invoice, has enabled the customers to make a single payment for all the telecom services.

This solution is beneficial to both the sellers and the buyers. CSPs are able to present all their products over a single catalogue reducing the time to market for each product and at the same time enables cross selling for various products and services. On the other hand Customers not only pay a simple single bill but also are benefited with cross-service discounts (so that customers who order multiple services can receive preferential pricing).

Reduction in time to market for the new services and improved customer experience with real-time charging information and spending controls based on policy management are the two most important drivers of this market. Most of the CSPs are increasingly relying on innovative technology solutions to increase customer satisfaction, adhere to policy and regulatory framework, and consolidate IT infrastructure.

The big change in this market would be deployment of convergent billing systems through cloud and Software-as-a-Service (SaaS). However compatibility of the traditional legacy systems is a big challenge for the CSPs in this market. To overcome this problem various CSPs are coming together and working on their over-the-top (OTT) services. Through policy controlling, they can also gain the much-needed control over their networks to effectively utilize network resources, resulting into better customer experience.

In this report, the Convergent Billing market is segmented into solutions, services, deployment, and regions. The solutions segment constitutes of solutions like Customer relationship management, settlement and payment management, voucher management, mediation, and others which can be implemented module wise or as a pre-integrated platform. The solutions are deployed both through cloud and on-premise.

The services market includes of consulting services, managed services, and customization services. This market is divided on the basis of geographies which include North America (NA), Europe, Asia Pacific (APAC), Middle East (MEA), and Latin America. The major market players in this domain include Amdocs, Alcatel-Lucent, Huawei, Comverse, IBM, Elitecore Technologies, Redknee, SAP, and Orga Systems.

The Convergent Billing Market is expected to grow from $2.86 billion in 2014 to $7.88 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 22.2% from 2014 to 2019.

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Convergent Billing Market: Executive Summary

4 Premium Insights

5 Convergent Billing Market: Overview

6 Convergent Billing Market: Industry Trends

7 Convergent Billing Market, By Solutions

8 Global Convergent Billing Market, By Deployment Type

9 Convergent Billing Market, By Services, By Regions

10 Convergent Billing Market: Regional Analysis

11 Competitive Landscape

12 Appendix

Companies Mentioned:

  • Alcatel-Lucent
  • Amdocs
  • Comverse
  • Csg International
  • Elitecore Technologies
  • Huawei Technologies
  • International Business Machines
  • Orga Systems
  • Redknee
  • Sap

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Source:Research and Markets