Family will get $1M from BofA for robocalls

A Bank of America branch in New York City.
Carlo Allegri | Reuters

Bank of America will need to pay more than $1 million to a Florida couple for five years of continuously robocalling them despite written and verbal requests to stop, Consumerist reported on Thursday.

When the housing bubble burst, the Tampa, Florida-area couple had difficulty making loan payments on a mortgage from Countrywide, the news website said. The payments doubled after BofA acquired Countrywide and took over the loan.

The bank began robocalling the couple in the spring of 2009 on both their home phones and cellphones, Consumerist said, citing a complaint filed in a U.S. District Court this July.

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The couple hired a third-party mitigation service, which sent a letter requesting BofA deal directly with them rather than the couple, Consumerist said.

After other requests for the calls to stop, the website said the automated system generated an alleged total of 700 collection calls to the couple's cellphones and about another 350 calls to their home phones. In the end, a court judgement gave the couple $1.051 million.

BofA attempted to make a motion to set aside the judgement, but the judge denied the motion, Consumerist said.

In an emailed statement, the bank said it had helped 2 million homeowners avoid foreclosure.

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"Our calls to the Coniglios were not to collect a debt, but rather to help them avoid foreclosure after they fell behind on their mortgage payments in 2009," spokesman Dan Frahm said in the email.

"Because our calls were not answered and our efforts to help the Coniglios avoid foreclosure were urgent, these calls continued. We are committed to help homeowners in need of assistance avoid foreclosure."

Read the full story from Consumerist.