Transforms Customer Service with Delivery Appointment Booking and Mobile Solutions
WATERLOO, Ontario, Jan. 8, 2015 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Sleepy's, the largest privately-owned specialty mattress retailer in America, has transformed customer service by offering a highly-differentiated buying and delivery experience using Descartes' advanced home delivery appointment booking and mobile solutions.
"The code we live by at Sleepy's is to offer our customers the best price, most convenient delivery, and most reliable service so that 100% of customers are satisfied 100% of the time," said Donald Rowley, Executive and CIO at Sleepy's. "Descartes' superior technology platform for home delivery helps us deliver on this promise every day. A huge differentiator for us is the ability to collaborate with our independent delivery agents to support the entire customer buying and delivery lifecycle with Descartes' route planning, execution and mobile solutions integrated to our customer relationship management (CRM) system."
With advanced continuous delivery appointment and route optimization capabilities, Descartes' home delivery solution enables Sleepy's to offer more delivery and value-added service options at the point of order including next day delivery, set-up and removal. The solution's enterprise-class, web-based architecture connects and synchronizes internal and external parties involved in the delivery process. In combination with Descartes' Airclic Perform advanced mobile solution for GPS-enabled mobile tracking and electronic proof of delivery (ePoD), Sleepy's can rely on independent delivery agents to deliver orders while eliminating manual paper-based processes and reducing overall distribution costs.
"This is a key example of how our customers can transform customer service and achieve significant value by augmenting the delivery appointment booking and route planning and execution solutions they use from Descartes with comprehensive mobile capabilities," said Ken Wood, Executive Vice President of Product Management at Descartes. "We're really pleased to support Sleepy's in providing a differentiated buying and delivery experience that serves as a foundation for increased sales and higher customer loyalty."
Sleepy's®, The Mattress Professionals® is a privately-owned fourth-generation company with over 1,000 retail locations in seventeen states, spanning from Maine to South Carolina and Illinois and available nationally through www.sleepys.com. Sleepy's has 7 state-of-the-art distribution centers located throughout the country and delivers an average of over 3,000 mattresses every day.
Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 200,000 connected parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.
This release contains forward-looking information within the meaning of applicable securities laws ("forward-looking statements") that relate to Descartes' solution offering and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, "Certain Factors That May Affect Future Results" in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada including Descartes most recently filed management's discussion and analysis. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purpose of providing information about management's current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.
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Source:Descartes Systems Group