BETHESDA, Md., Feb. 10, 2015 (GLOBE NEWSWIRE) -- Spree Commerce upgraded the Zendesk integration for its automated ecommerce integration platform, Wombat. Now, users can get connected with this leading customer service integration in just a few minutes, without any custom coding on their behalf.
With its variety of pre-built ecommerce integrations, as well as fully customizable features, Wombat connects any storefront to any service, increasing speed to market and allowing store owners to dedicate more time to what they do best; grow their business. By connecting to the Zendesk integration, Wombat users can proactively help their customers with any issues that may arise.
Specific benefits Wombat users gain by connecting to Zendesk include the ability to:
- Send support ticket data directly to Zendesk in real time
- Quickly assign tickets to customer service reps so they can proactively handle issues
- Send order data to Zendesk so the team can monitor order status
"Efficient customer service is critical to the success of any ecommerce brand," said Spree Commerce CEO and co-founder Sean Schofield. "The quicker you can handle any issues that come up, the happier your customers will be. With these upgrades, we've made connecting with Zendesk and automating your customer service issues as easy as possible; no custom code necessary."
About Spree Commerce
Spree Commerce offers one of the most popular ecommerce platforms in the world. Spree has a full feature set and is built on common standards, so you don't have to compromise speed to market, efficiency or innovation. The modular platform allows you to easily configure, supplement or replace any functionality you need, so that you can build the exact storefront that you want. With a large and active community, Spree is one of the top open source technology projects in the world.
Spree Commerce is also the creator of Wombat. Wombat is an integration platform that's comprehensive enough for large ecommerce stores and easy enough for small online merchants. Wombat works with all leading storefront platforms and integrates every mission critical service in just minutes, not weeks or months. Automate every aspect of your business and never worry about losing an order, integrating your ERP, POS or logistics providers. Connect any store to any service, no custom code required. To learn more, visit https://wombat.co.
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Source: Spree Commerce