- The award is given by Airports Council International (ACI)
- The Airport Service Quality (ASQ) award recognizes the Culiacán airport for overall quality and the services it provides
- The ASQ Awards are the most important service quality award for international airports
MONTERREY, Mexico, Feb. 18, 2015 (GLOBE NEWSWIRE) -- Mexican airport operator Grupo Aeroportuario del Centro Norte, S.A.B. de C.V., known as OMA (Nasdaq:OMAB) (BMV:OMA), announced that the Airports Council International (ACI) awarded the Culiacán International Airport the Airport Service Quality award as the best regional airport in Latin America and the Caribbean with under two million passengers.
Fifty-one airports around the world competed in this category, of which 17 are in Latin America and the Caribbean. Passenger surveys evaluated the airports for 34 service quality indicators. The Culiacán Airport scored highest for terminal building ambience, the variety of the offering in the commercial areas and restaurants, and security inspections for travelers and luggage.
These results show the functionality, as well as the security and safety, comfort, and services that are provided in the Culiacán Airport, based on best practices within the international airport industry.
According to the ACI, an airport should be evaluated based on its integration with the community where it is located and serve to promote the community as a destination, based on continuous improvement in the quality of its installations and services.
The Airport Service Quality (ASQ) awards are the most important service quality awards for international airports, and are based on the ACI's passenger surveys that evaluate quality in management and in the provision of airport services.
"The ASQ award is a great event for OMA, and particularly for the Culiacán Airport, which is receiving this recognition for the first time. Our Mazatlán Airport received this award twice, in 2011 and 2013. OMA works constantly to maintain the quality of the terminals in our 13 airports, through the adoption of best practices and in order to create value for our clients, passengers, and shareholders," said Porfirio González, OMA's Chief Executive Officer.
This award confirms the work undertaken by the Culiacán Airport to improve passenger satisfaction and provide a positive experience for all users of its services and installations. The Culiacán Airport served 1,307,717 passengers in 2014, and is OMA's second largest airport, after Monterrey.
Grupo Aeroportuario del Centro Norte, S.A.B. de C.V., known as OMA, operates 13 international airports in nine states of central and northern Mexico. OMA's airports serve Monterrey, Mexico's third largest metropolitan area, the tourist destinations of Acapulco, Mazatlán, and Zihuatanejo, and nine other regional centers and border cities. OMA also operates a hotel inside Terminal 2 of the Mexico City airport. OMA employs over 1,000 persons in order to offer passengers and clients, airport and commercial services in facilities that comply with all applicable international safety, security standards, and ISO 9001:2008. OMA's strategic shareholder members are ICA, Mexico's largest engineering, procurement, and construction company, and Aéroports de Paris Management, subsidiary of Aéroports de Paris, the second largest European airports operator. OMA is listed on the Mexican Stock Exchange (OMA) and on the NASDAQ Global Select Market (OMAB). For more information, visit
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