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Amdocs Launches New Order Delivery Orchestrator to Enhance the Experience for Business Customers

ST. LOUIS, Feb. 19, 2015 (GLOBE NEWSWIRE) -- Amdocs (Nasdaq:DOX), the leading provider of customer experience solutions, today launched the Amdocs Order Delivery Orchestrator solution, enabling service providers to better support their business customers across the order delivery lifecycle whilst providing increased agility, improved time-to-cash and reduced cost for the delivery of complex, enterprise orders. The solution supports hybrid order execution consisting of both traditional and virtual services (e.g. virtual fire wall or virtual customer premises equipment).

The Amdocs Order Delivery Orchestrator enables dynamic, catalog-based orchestration of complex orders across lines of business, supporting orchestration across multiple vendors' fulfillment stacks and providing end-to-end visibility and project management capabilities. The strong orchestration and visibility capabilities provide real-time insights and conflict resolution throughout the order execution, dynamically adjusting the order, improving order delivery time, SLAs and customer satisfaction.

"To improve the business customers' experience, service providers must develop their service delivery to span multiple fulfillment stacks, including services in virtual and hybrid networks," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "The new Amdocs Order Delivery Orchestrator solution is part of Amdocs' CES suite. Along with best practices and services for specific enterprise service use cases, the new solution increases service delivery efficiencies for complex orders, whereby improving the experience of business customers and accelerating the business value for the service provider."

"With consumer revenues remaining flat, service providers are focusing on the enterprise segment to accelerate their business and financial growth," said Caroline Chappell, senior analyst for NFV and Cloud at Heavy Reading. "New research# has identified order delivery orchestration as a key investment area for service providers to tackle the challenge of fulfilling complex service orders and providing a differentiated customer service."

The research, conducted by Heavy Reading on behalf of Amdocs, highlighted:

  • Almost half (44 percent) of respondents are not satisfied with their service delivery solution/capabilities and are willing to invest. The most common complaint from their business customers pertaining to service delivery is missed installation expectations/ SLAs (47 percent)
  • 76 percent of operators believe they will need new/updated service delivery capabilities to deliver services combining NFV and traditional network elements

# The survey results are based on qualitative surveys in November and December 2014 of executives at 54 major service providers across North America, Europe, Central and Latin America.

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About Amdocs

For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at www.amdocs.com.

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014 and our quarterly 6-K form furnished on February 9, 2015.

CONTACT: Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-212-651-4214 E-Mail: sara.preto@fusionpr.com

Source:Amdocs