ST. LOUIS, Feb. 24, 2015 (GLOBE NEWSWIRE) -- Amdocs (Nasdaq:DOX), the leading provider of customer experience solutions, today announced the launch of its Order Gateway service. Delivered in a managed services model, the new service is the first in the industry to streamline and unify the view of all orders across any channel ‒ whether service provider systems such as self-service or systems of third-parties like online retailers, by abstracting the order from the format it arrives in. As a result, service providers can speed time to market of services from new or acquired lines of business and deliver a unified customer ordering experience across offerings, while reducing operational costs.
Delivered under defined service level agreements (SLAs) and key performance indicators (KPIs), the Amdocs Order Gateway service supports service provider business operations with end-to-end visibility of all incoming orders and drives immediate improvements in order handling performance and accuracy, with no change to existing systems or the need for process changes or complex software integration. In addition, the service incorporates predefined business insight (BI) capabilities, which aggregate and analyze order data and proactively identify and correct issues, ensuring no impact on the end customer.
The Amdocs Order Gateway service addresses the first step in the overall order handling process – order entry streamlining into the service provider's systems. The next step is addressed by the Amdocs Order-to-Activation service, which operates across Amdocs or third party fulfilment systems. Both services are part of the Amdocs Value Process Operations (VPO) portfolio of innovative services, targeted to accelerate business value by driving ongoing optimization of specific business processes.
"Both the Amdocs Order Gateway service and the Amdocs Order-to-Activation service replace the manual work of up to thousands of agents and tens of ordering centers with patent-registered technology and structured methodologies," said Eric Updyke, group president, Systems Integration and Operations, Amdocs. "As a result, we can provide our customers with end-to-end responsibility for the critical and typically fragmented ordering process, while delivering clear business KPIs."
Order entry, delivery and fulfillment is one of the most complex business processes service providers need to manage, and Amdocs continually invests in new software and services solutions in this area to give service providers a competitive advantage. In addition to the Order Gateway managed service which enables service providers to abstract orders from any channel and feed them for processing, Amdocs launched last week the Amdocs Order Delivery Orchestrator solution, which handles the processing and fulfillment of complex, enterprise orders, allowing service providers to better support their business customers and including orchestration of hybrid orders of both network-based and virtual services.
- Learn more about the Amdocs Order Gateway and Order-to-Activation managed services
- Learn more about Amdocs Order Delivery Orchestrator solution
- Meet with Amdocs at Mobile World Congress, Barcelona, March 2-5, 2015 – Hall 3, Booth 3G10
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For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
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For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014 and our quarterly 6-K form furnished on February 9, 2015.
CONTACT: Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-212-651-4214 E-Mail: email@example.com