MIAMI, FLA., March 13, 2015 (GLOBE NEWSWIRE) -- For a fourth consecutive year, a study released by J.D. Power ranks AvMed "highest in member satisfaction" in Florida.
The not-for-profit, Florida-focused health plan has recently invested more than $100M in solidifying a truly differentiating experience for its 300,000 Florida Members, leveraging the strength of physician relationships developed over 45 years of in-person, face-to-face interactions with AvMed Leadership.
"We have really 'rolled out the yellow carpet' for our Members, so they're no longer surprised by the levels of service we deliver," said Michael P. Gallagher, AvMed President and CEO. "But we're continually gratified by the fact that, year after year, they keep letting their Florida friends, families, coworkers and neighbors know what sets AvMed apart."
The 2015 study surveyed more than 31,500 members representing 134 health plans throughout the United States. In the Florida region, AvMed achieves the highest overall satisfaction score and performs particularly well in all six of the study factors: information and communication; cost; provider choice; claims processing; coverage and benefits; and customer service. Read more about the J.D. Power Health Plan Satisfaction Study results here: http://www.jdpower.com/press-releases/2015-member-health-plan-study
"We are very proud to have once again achieved this prestigious honor, recognizing that our success is built on putting our Members at the center of everything we do," said James M. Repp, AvMed Senior Vice President and Chief Marketing Officer. "Our customer-centric philosophy has always been a key differentiator, one that is validated by decades of serving our most tenured clients because their employees simply can't live without us. We believe that our Member focus drives that loyalty and helps us to deliver exceptional value."
In 1969, AvMed began in South Florida as Aviation Medicine to serve the growing airline industry by providing pilot physicals. Today, with offices in every major metropolitan area of the state, AvMed aims to inspire its membership of 300,000 Floridians to "Embrace better health." AvMed provides Medicare Advantage coverage in Broward and Miami-Dade counties, Individual Health Plans in the Gainesville, Orlando and south Florida markets and Employer Health Plans in more than 30 counties across the state. Major employer clients have been partners for decades, a testament to AvMed's culture of service, which consistently ranks above statewide peers. For more information, visit www.avmed.org.
ABOUT J.D. POWER:
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit ratings.jdpower.com. J.D. Power is a business unit of McGraw Hill Financial.
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