1 / 12    

Fast food diners have the best experience here...

Papa John's Pizza

» more from Restaurants

Fast food winners

Filling an order for a burger and fries isn't rocket science. Fast food's relatively simple model helps propel it to the second best customer experience among 20 industries in a new survey from the Temkin Group.

"Fast food does really well," said Bruce Temkin, managing partner and founder of the market research group. "They're second overall compared to supermarket chains."

"The expectations for fast food chains are pretty basic compared to interactions at health plans and utilities," he said.

The survey included results of 10,000 U.S. consumers and ranked 293 companies across 20 industries.

Fast food averaged a 76 percent rating, considerably higher than several industries that are stereotypically headache-inducing, such as TV and Internet service providers.

But there's cause for concern for fast food giants in the new rankings.

"I think overall you'd say the customer experience is high relatively to other industries, but it declined in past year and that's not a good sign," Temkin said.

Which fast food giants were the winners in the new rankings?

Click ahead to find out.

—By CNBC's Katie Little
Posted 18 March 2015

Source: Papa John's