San Francisco, CA, March 24, 2015 (GLOBE NEWSWIRE) -- Customer experience solutions company Touchpoint Metrics (OTCQB:TPOI) announced today the partnership of its McorpCX operating unit with leading IT solutions provider Mphasis (an HP company) to provide Digital Customer Experience Management services across the globe.
The partnership aims to combine their complementary skills and customer experience focus to help clients deliver simple, seamless, omni-channel experiences to their customers. Together, the partnership offers clients a unique blend of talent, expertise and experience that no other CX practice or IT solution provider can do on their own.
"Customer experience - especially digital customer experience - is one of the most significant strategic movements underway across all industries. Combining McorpCX's services with Mphasis' global execution capabilities will allow us to be instrumental in assisting with some of the largest global digital customer transformations. Our partnership with McorpCX will trigger a paradigm shift from just understanding customer insights to driving real operational execution of customer experience improvement", said Graham Clark, VP & Global Head, Customer Experience Management.
This partnership strengthens Mphasis' focus on customer experience strategy and services with Customer Journey Mapping, CX Transformation and Design, Voice-of-the-Customer Insights, and other capabilities. Together, these services are designed to help any company build lifetime customers, enhance customer value and better meet customer needs by understanding and improving customer experiences.
"In a world where physical and virtual environments are rapidly converging, companies need to meet customer needs anytime, anywhere, and on any device. At McorpCX, we recognize the importance of the role that IT plays in enabling this convergence. We leverage our expertise as customer experience strategists and designers to create customer and business value through the differentiated experiences that today's 'smart customers' demand - and that leading companies need to effectively compete." said Michael Hinshaw, President of McorpCX.
"That's why aligning innovation in customer experience with innovative information technology is increasingly important, as the reliance on digital and integrated omni-channel touchpoints increases. We're excited to partner with Mphasis, bringing the best of both worlds to leading global enterprises and enabling the delivery of seamless, end-to-end experiences that meet and exceed customer's expectations across multiple segments, journeys and devices," concluded Mr. Hinshaw.
McorpCX (www.mcorp.cx) is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. Mcorp's practical approach has led to measurable growth, deeper engagement, and better business outcomes for fast-growth market leaders and the Fortune 100. For more information, visit www.mcorp.cx, or call +1-415-526-2655.
For McorpCX and Touchpoint Metrics please contact:
General Information: 1-866-526-2655 toll free in the U.S., or +1-415-526-2655
Media: Denise Marshall at 1-415-938-8100, Ext. 706
Investors: Andrew Barwicki at 516-662-9461
Mphasis (an HP Company) enables chosen customers to meet the demands of an evolving market place. Mphasis fuels this by combining superior human capital with cutting edge solutions in hyper-specialized areas. Contact with us on www.mphasis.com
For Mphasis please contact:
Mphasis Corporate Communications
+91 9845 256 283
US +1 302-740-1816
+91 9902 980 980
CONTACT: For McorpCX and Touchpoint Metrics please contact: General Information: 1-866-526-2655 toll free in the U.S., or +1-415-526-2655 Media: Denise Marshall at 1-415-938-8100, Ext. 706 Investors: Andrew Barwicki at 516-662-9461 -- For Mphasis please contact: Deepa Nagaraj Mphasis Corporate Communications firstname.lastname@example.org +91 9845 256 283 US +1 302-740-1816 Sumana Bhat Edelman India email@example.com +91 9902 980 980