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LabTech(R) Receives App Certification From ServiceNow

TAMPA, Fla., April 21, 2015 (GLOBE NEWSWIRE) -- LabTech Software, the developer of the world's most powerful IT automation platform designed to streamline IT service delivery, today announced it has received certification of its integration with ServiceNow. Certification by ServiceNow signifies that LabTech Software has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of LabTech's app with ServiceNow.

The integration with ServiceNow provides current and future LabTech customers with a number of new capabilities, including:

  • Operational consistency of how LabTech assets and corrective actions are captured in ServiceNow
  • Rapid response through remote access to any controlled endpoint
  • Self service delivery through a customizable approval workflow
  • Visibility with end users to more easily create new service requests

"In today's complex support environment, it's critical for IT departments of all sizes to have operational consistency that rapidly responds to user's needs," said Matt Nachtrab, Chief Executive Officer of LabTech Software. "Through our integration with ServiceNow, we are further optimizing our users' ability to manage their internal IT operations by reducing the workload and time-to-resolutions, giving technicians more time to focus on providing a phenomenal user experience."

With a focus on DATA (Discovery, Actions, Ticketing, and Automation), the ServiceNow integration improves the user experience for both fulfillers and requesters. The integration equips LabTech users with automated scheduled inventory of assets throughout their organization, lightning fast remote control and chat capabilities to quickly respond to incidents, ticketing control to achieve operational consistency, and a service catalog that automatically delivers based on approved business processes.

LabTech Software is dedicated to extending the value of the LabTech global client management platform for its users by aligning with leading technology providers to offer integrated solutions. LabTech strives to equip IT professionals with the tools to meet their specific needs and leverage the power of automation. LabTech Software's dedication to innovation and its ongoing promise to help IT professionals transform their internal IT department is why over 4,600 customers have chosen LabTech worldwide.

To learn more about LabTech's ServiceNow certified integration, stop by LabTech Software's booth at the Knowledge15 conference in Las Vegas, held in the ExpoNow Exhibition Hall, April 19-24, or register for the upcoming 60-minute webinar with Cloud Sherpas on Thursday, May 7, 2015 at 11a.m. EDT.

About LabTech Software

Designed and developed by system administrators with years of experience in the IT service delivery, LabTech's focus is to drive the power of IT automation. With more than 4,600 customers and nearly 4 million agents sold, LabTech is quickly becoming the preferred tool of IT professionals worldwide. Whether you're an experienced corporate IT department managing internal networks or an IT managed service provider (MSP) managing client networks, LabTech will enable you to significantly improve your productivity and efficiency by leveraging the power of IT automation. LabTech is the most powerful, feature-rich and widely-sought IT automation platform in the IT service provider space today. For more information please visit www.labtechsoftware.com or call 877-522-8323.

CONTACT: Matt Weaver Greenough for LabTech Software mweaver@greenough.biz 617.275.6514

Source: LabTech