SUNNYVALE, Calif., May 6, 2015 (GLOBE NEWSWIRE) -- Proofpoint, Inc., (Nasdaq:PFPT), a leading next-generation security and compliance company, is pleased to announce that the company won Best Customer Service in the Excellence Award category at the 2015 SC Magazine Awards. In a recent survey, Proofpoint customer satisfaction scored well above the industry average with a 95 percent satisfaction rating among its customers.
"Exemplary customer service and support, based on mutual trust and respect, are critical to building any long-term SaaS relationship," said Gary Steele, Proofpoint CEO. "The Best Customer Service award acknowledges our commitment to working side by side with Proofpoint's customers to ensure they are protected from targeted attacks and remain in regulatory compliance. This recognition highlights Proofpoint's excellent track record in ensuring we are always there for our customers, and speaks to the commitment and dedication of our team."
Each year, a handpicked panel of information technology (IT) security experts from the private and public sectors review hundreds of entries and narrow the field down to a select group of finalists. These finalists then go through a rigorous, in-depth analysis that includes applicable research, analyst reports, and/or product reviews. Proofpoint was determined as this year's winner in Customer Service Excellence after a thorough and comprehensive analysis of each finalist's strengths.
"Winning an Excellence Award is no small accomplishment," said Illena Armstrong, vice president, editorial, SC Magazine. "This award is presented to the best the IT security industry has to offer. Proofpoint has demonstrated its commitment to improving the industry as a whole and is very deserving of this recognition."
Proofpoint extends its commitment to customers past the initial purchase of a solution to provide several customer assistance options. These include a 24/7 online customer service portal, 24/7 phone access to technical support engineers, an online database with installation instructions, complimentary educational courses and user manuals. With more than 80 customer support engineers on staff, Proofpoint addresses customer needs in a timely and effective manner to ensure organizations are receiving the most benefit from their technology.
The SC Awards, now in its 18th year, is lauded as one of the most prestigious awards for IT security professionals and products. The awards recognize the best solutions, services and professionals that work around the clock to defend against the constantly shifting threat landscape in today's marketplace. For more information and a detailed list of categories and winners, please visit www.scmagazineus.com/awards.
For more information on Proofpoint customer support and service, please visit www.proofpoint.com/support.
About SC Magazine
SC Magazine provides IT security professionals with in-depth and unbiased information through timely news, comprehensive analysis, cutting-edge features, contributions from thought leaders and the best, most extensive collection of product reviews in the business. By offering a consolidated view of IT security through independent product tests and well-researched editorial content that provides the contextual backdrop for how these IT security tools will address larger demands put on businesses today, SC Magazine enables IT security pros to make the right security decisions for their companies. Besides the monthly print magazine and vibrant daily website, the brand's portfolio includes the SC Congress and Expo series (Chicago, London, New York, Toronto), SC Awards (U.S. and U.K.), SC Marketscope, SC Magazine Newswire and SC Magazine IT Security Executive Forums.
Public Relations for SC Magazine
Matt Stubbs, MIX Public Relations
About Proofpoint, Inc.
Proofpoint Inc. (Nasdaq:PFPT) is a leading next-generation security and compliance company that provides cloud-based solutions for comprehensive threat protection, incident response, secure communications, social media security, compliance, archiving and governance. Organizations around the world depend on Proofpoint's expertise, patented technologies and on-demand delivery system. Proofpoint protects against phishing, malware and spam, while safeguarding privacy, encrypting sensitive information, and archiving and governing messages and critical enterprise information. More information is available at www.proofpoint.com.
Proofpoint is a registered trademark of Proofpoint, Inc. in the U.S. and/or other countries. All other trademarks contained herein are the property of their respective owners.
CONTACT: MEDIA CONTACT: Patricia Hogan Proofpoint, Inc. 408-763-3863 firstname.lastname@example.orgSource:Proofpoint, Inc.