Delivered by Amdocs Data Management Services, Operational Data Store Provides Near-Real Time Data Access and Reporting; Optimizes Telefónica's Business Processes; Speeds Delivery of New Services Based on Data-Driven Insights
ST. LOUIS, May 18, 2015 (GLOBE NEWSWIRE) -- Amdocs (Nasdaq:DOX), the leading provider of customer experience solutions, today announced that Telefónica, one of the world's leading service providers with 341 million customers across Latin America and Europe, has selected Amdocs data management services for an operational data store solution at its operations in Chile and Peru. Amdocs' data management services is one component of Amdocs' big data analytics offering that enables service providers to collect, store and gain actionable business insights from their volumes of data.
For Telefónica Chile and Telefónica Peru, Amdocs will implement an operational data store that aggregates data from multiple operational sources including charging, collections, ordering, customer management and enterprise product catalog. Using the communications-specific Amdocs Logical Data Model (aLDM) to map and correlate data into a 360-degree view of the customer, the data store gives Telefónica the ability to produce on-demand a range of analytic dashboards and prepackaged reports to drive faster and more informed decision-making. The data store addresses the costly and complex challenge of mapping thousands of data tables in Telefónica's operational systems and creates a single data gateway for its enterprise data warehouse.
"This data store puts vital operational information at the fingertips of our operations in Chile and Peru so we can see, analyze and react to market conditions faster," said Phil Jordan, global chief information officer of Telefónica. "This project supports our current transformation initiative in Chile and Peru by providing a more detailed operational picture, allowing us to make changes more quickly to improve the customer experience. This is a key element of our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class omni-channel and digital customer experience."
"In The New World of Customer ExperienceTM – today's era defined by rising customer expectations, rapid technology advancements and intensified competition – it has never been more important for service providers to streamline business processes to get faster, data-driven insights," said Manuel Zepeda, president for the Caribbean and Latin America region at Amdocs. "This operational data store, supporting the transformation already underway, will accelerate business value for Telefónica by delivering actionable business insights. This will allow Telefónica to not only react even faster to changing market conditions but also set the pace with new service offerings to deliver a differentiated customer experience."
Today's announcement marks an expansion of the previously announced transformation to modernize Telefónica's business support systems and enable customers to move seamlessly between all customer interaction channels across its entire quad-play offering – wireline, wireless, Internet and TV. In addition to the Telefónica Chile and Telefónica Peru transformation project announced one year ago, Amdocs earlier this year announced an omni-channel quad-play transformation initiative for Vivo, Telefónica's brand in Brazil.Amdocs continues to work with Telefónica Argentina in the execution of its transformation initiative involving the company's wireline and wireless lines of business.
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For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
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Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014 and our quarterly 6-K form furnished on February 9 and May 11, 2015.
CONTACT: Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-212-651-4214 E-Mail: firstname.lastname@example.org