Horses for Sources Profiles Sutherland's New Approach to Patient Billing

CLIFTON, N.J., May 20, 2015 (GLOBE NEWSWIRE) -- Sutherland Healthcare Solutions, a wholly owned subsidiary of Sutherland Global Services, was recently profiled by leading analyst firm Horses for Sources in their Soundbites section. The article Recasting the Patient Billing Experience with Design Thinking was written by HfS analyst Barbra McGann.

The article profiles how Sutherland Healthcare Solutions and Sutherland Labs were able to take an outside-the-box approach to reengineering the medical billing and payment experience process for healthcare providers to improve the overall patient experience. This new approach recognizes the new consumerism trend taking place in the healthcare industry where processes need to be redesigned and built around the patient and member experience.

"We believe the new consumerism era of healthcare requires a new way for patient engagement in all stages of the care model," Sutherland Healthcare Solutions Vice President Enrique Balaguer said. "By combining our healthcare expertise with the innovative design thinking of the Sutherland Labs, we have created a unique and scalable solution that transforms the way patients experience care."

The intent of the new approach is to increase overall patient satisfaction, loyalty, and engagement to create more effective processes for both the patient and the provider. Sutherland's experience research team includes psychologists and anthropologists who review all aspects of the patients' experiences and use the collective findings to create roadmaps for process improvement.

To learn more about the experience consulting services of Sutherland Healthcare Solution, contact us at

About Horses for Sources

HfS Research is the leading analyst authority and global network for IT and business services, with specific focus on global business services, digital transformation and outsourcing. HfS serves the research, governance and services strategy needs of business operations and IT leaders across finance, supply chain, human resources, marketing, and core industry functions. The firm provides insightful and meaningful analyst coverage of best business practices and innovations that impact successful business outcomes, such as the digital transformation of operations, cloud-based business platforms, services talent development strategies, process automation and outsourcing, mobility, analytics and social collaboration. HfS applies its acclaimed Blueprint Methodology to evaluate the performance of service and technology in terms of innovating and executing against those business outcomes. Read more at and

About Sutherland Healthcare Solutions

Sutherland Healthcare Solutions is a subsidiary of Sutherland Global Services, a global provider of business process and technology management services. Headquartered in Clifton, New Jersey, Sutherland Healthcare Solutions is a leading provider of consulting, business process outsourcing (BPO), information technology outsourcing (ITO), and analytics solutions to the entire healthcare ecosystem. Sutherland Healthcare Solutions has 3,500 dedicated employees in 10+ global sites delivering customized and scalable solutions including contact center, coding, revenue cycle management, healthcare IT, provider data management, experience consulting, and population and payment solutions. For more information, visit

CONTACT: Media Contact: Nancy Breed Vice President, Global Head of Marketing 585-586-5757 ext. 2583 or Nancy.Breed@sutherlandglobal.comSource: Sutherland Healthcare Solutions