ST. LOUIS, July 29, 2015 (GLOBE NEWSWIRE) -- Amdocs (Nasdaq:DOX), the leading provider of customer experience solutions, today announced the expansion and extension of its managed services agreement with Mtel through 2021. The new agreement will simplify operations and achieve synergies across lines of business to reduce costs, and improve business and operational performance levels. One of the largest affiliates in the Telekom Austria Group, Mtel is Bulgaria's leading mobile service provider and also offers fixed, broadband Internet and IPTV services.
As part of the expanded agreement, Amdocs will assume responsibility for all remaining Mtel legacy and third-party business support systems (BSS) still not managed by Amdocs. Under defined service level agreements (SLAs) and key performance indicators (KPIs), Amdocs is helping Mtel to deliver service excellence consistently across lines of business and to introduce service innovation with minimum risk and with a highly efficient cost-structure. Already, Mtel has successfully deployed new capabilities to set itself apart from its competition, such as the capability to introduce complex offers in less than three days.
Mtel has relied on Amdocs systems since 2007, including Amdocs' rating, billing, ordering, customer management and product catalog systems. In 2013, Mtel awarded Amdocs a managed services contract to support its mobile, broadband and IPTV BSS, including managing systems operations, data center operations and disaster recovery operations, as well as application development, integration management, testing and hardware procurement and maintenance. Amdocs will now deliver a similar set of services to support Mtel's fixed BSS as well as Web and fraud and security IT systems, totaling more than 60 systems.
"This agreement is testament to the strong relationship built between Amdocs and Mtel over the past eight years as well as to Amdocs' ability to help our customers accelerate business value by streamlining complex environments and reducing operational costs, while improving performance levels," said Eric Updyke, group president of systems integration and operations at Amdocs. "It is also further validation of Amdocs' unique business model which combines products, services and industry expertise to help our customers embrace the challenges and experience success in The New World of Customer Experience, an era defined by rising customer expectations, rapid technology advancements and intensified competition."
A 30-year leader in managed services for communications service providers, Amdocs has managed services agreements in place to support a total of more than 650 million subscribers globally. Last year, Amdocs and Mtel received a joint Outsourcing Excellence Award in the "Best Going the Extra Mile" category.
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Amdocs is the market leader in customer experience software solutions and services for the world's largest communications, entertainment and media service providers. Our portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with our professional and managed services, have accelerated business value for our customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and our more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2014.
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Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014 and our quarterly 6-K form furnished on February 9 and May 11, 2015.
CONTACT: Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-212-651-4214 E-Mail: email@example.com