Sutherland Healthcare Solutions Launches Healthcare Robotic Process Automation (RPA) Center of Excellence in Hyderabad, India

CLIFTON, N.J., July 29, 2015 (GLOBE NEWSWIRE) -- Sutherland Healthcare Solutions, a subsidiary of Sutherland Global Services, has opened a Healthcare Robotic Process Automation (RPA) Center of Excellence in Hyderabad, India. The goal of the RPA Center of Excellence will be to help develop, showcase, and implement automation solutions for payers, providers, and accountable care organizations.

"RPA allows business processes to be quickly and easily automated, without the need to create, replace or further develop expensive platforms," Sutherland Healthcare Solutions Head of Strategic Initiatives Amy Grazer said. "This provides a scalable, cost effective solution to improve quality and reduce turnaround time for all players in the healthcare industry."

Sutherland is one of the first service providers to strategically focus on RPA, having been ranked as the number four RPA vendor by leading analyst firm, Horses for Sources, in their 2015 Robotic Premier League.

Since the report, Sutherland has continued to build an extensive team of robotics experts who provide support to ongoing operations to drive operational improvements through current and future engagements. To incentivize employees and encourage innovation, bonuses are available to our healthcare team members for identifying operational areas where RPA can be applied and savings can be achieved on behalf of our clients.

Within the healthcare space, RPA can be applied to a number of functions including coding, data entry, customer care, credentialing, claims processing, and revenue cycle management. Sutherland has applied RPA to a number of processes in the healthcare space and has achieved the following on behalf of our clients:

97% reduction in manual setup time of credentialing files
67% reduction in medical transport appointment scheduling errors
22% productivity improvement in provider data management services

RPA services can be implemented in as little as six to eight weeks. To learn more Sutherland Healthcare Solutions and our RPA services, contact us at

About Sutherland Healthcare Solutions

Sutherland Healthcare Solutions is a subsidiary of Sutherland Global Services, a global provider of business process and technology management services. Headquartered in Clifton, New Jersey, Sutherland Healthcare Solutions is a leading provider of consulting, business process outsourcing (BPO), information technology outsourcing (ITO), and analytics solutions to the entire healthcare ecosystem. Sutherland Healthcare Solutions has 3,500 dedicated employees in 10+ global sites delivering customized and scalable solutions including contact center, coding, revenue cycle management, healthcare IT, provider data management, experience consulting, and population and payment solutions.

CONTACT: Media Contact: Nancy Breed Vice President, Global Head of Marketing Services 585-586-5757 ext. 2583 or Nancy.Breed@sutherlandglobal.comSource: Sutherland Healthcare Solutions