Saint George, UTAH, Aug. 11, 2015 (GLOBE NEWSWIRE) -- PrinterLogic, the leading Enterprise Printer Management solution, today announced a selection of noteworthy results from a comprehensive customer survey conducted by TechValidate, an independent research organization.
The research surveyed 254 long- and medium-term customers on various aspects of their experience after deploying PrinterLogic as their chosen enterprise printing solution. Questions posed to the respondents concerned install time, ROI, added value, security and more. Ultimately the study collected 2,302 data points and yielded 22 case studies.
Among the many questions that TechValidate posed to organizations during the course of the survey, several focused on quantifiable gains that the respondents had witnessed since migrating to PrinterLogic. These included time spent on management and troubleshooting, calls to the support desk, consumables usage, printer downtime, as well as total ROI and the length of time until the cost of deployment had been recouped. The uniformly positive results allow more general conclusions to be drawn about the ROI and efficiency gains that can be achieved by deploying PrinterLogic. Some highlights are:
Organizations are seeing increased efficiency thanks to PrinterLogic
- 67% of respondents said that PrinterLogic reduced their time spent on printer management by half or more.
- 61% of respondents said that PrinterLogic reduced their print-related service desk calls by half or more.
- Another 61% of respondents said that PrinterLogic reduced their time spent on remote server infrastructure by 50% or more.
- Nearly one-third saw a reduction in consumables since deploying PrinterLogic; 65% of respondents said that they had seen at least a 15% drop.
- 43% of respondents said that PrinterLogic reduced their printer downtime by at least half.
(Source: TechValidate. TVID: 09D-118-383)
PrinterLogic customers are experiencing stunning return on investment
- 88% of respondents said that they saw ROI of 100% or more after deploying PrinterLogic.
- Almost half of respondents said that PrinterLogic resulted in an ROI of 200% or greater.
- Some customers experienced ROI of more than 500%.
(Source: TechValidate. TVID: 5AF-A55-BF2)
- When it comes to recouping the cost of deployment, 75% of respondents reported that they were able to pay back their investment in one year or less; 91% said they did so in 18 months or less.
(Source: TechValidate. TVID: E1E-FF7-C3F)
"Wherever we talk to our customers, whether it's during a tradeshow or a follow-up phone call, they routinely rave about the spectacular ROI and boosts to efficiency they continue to see in their organization after deploying PrinterLogic," says Andrew Miller, Vice President of Marketing for PrinterLogic. "These particular results back our customers' praise with hard data. They speak to the time and cost savings that are not just possible but virtually assured by eliminating print servers with our print management solution."
Record levels of customer satisfaction
TechValidate has calculated a Net Promoter Score (NPS) of +66 with an average NPS rating of 8.9 for PrinterLogic — some of the highest NPS values TechValidate has ever seen. The NPS is a metric for how many current customers would recommend PrinterLogic to a colleague.
Both the general and the specific results of the TechValidate research showed impressive levels of customer satisfaction due to factors such as high return on investment, cost and speed of deployment, and ease of use — all of which met or exceeded the respondents' already high expectations. The results highlight PrinterLogic's claims relative to traditional print solutions: namely, centralized management, granular auditing and reporting, user empowerment through self-service, robust flexibility, seamless integration, and low maintenance.
"To say we are pleased with the results of the entire TechValidate survey is an understatement," Miller adds. "For years we've had the pleasure of helping organizations discover PrinterLogic as a way to eliminate the frustration and cost of print servers while adding unprecedented functionality and ease of use to their enterprise printing environment. This survey firmly quantifies what we have already experienced anecdotally. Based on this data, PrinterLogic is clearly the most cost-effective and future-proof enterprise print management solution for all organizations, no matter what their sector, site distribution or size."
PrinterLogic is the world's leading Enterprise Printer Management solution for server-less remote site printer deployments. With more than 1,500 customers in over 120 countries, PrinterLogic enables organizations of all sizes to eliminate print servers. PrinterLogic's single integrated printer management platform is an on-premises web application that simplifies the management, migration, and deployment of printers while drastically reducing cost. For more information, or for a free trial, please visit www.printerlogic.com. Questions? Watch our Video or connect with us on Twitter at @PrinterLogic or follow us on Facebook, LinkedIn, YouTube, Instagram and Google+.