... AND THE WORST
While airlines and electronics stores were in the middle of the pack, two industries tied for dead last:
The Maytag repairman needs to get his act together, at least on the phone. Maytag is listed among the worst performers by Consumer Reports in a category which scored a paltry 64. However, Maytag is several notches above last-placed Sears.
A spokesperson for Sears said it "values each of its members and the trust they place in us when they purchase their appliances. ... Overwhelmingly, for the millions of customer calls, deliveries, installations and repairs we make each year, we uphold that promise. Sears maintains its commitment as the nation's largest appliance retailer, product repair and home services provider."
Maytag did not immediately respond to a CNBC request for comment.
COMPUTER TECH SUPPORT
Well, you knew this one would be last. I'd rather have root canal than deal with IT. This industry also scored 64, with HP/Compaq at the bottom. Scoring best was Apple. Consumer Reports "mystery shoppers" called both companies for "help," and found that the phone number for Apple support could be more easily found online. As for HP, "If you want a number, you must enter all this personal information into their online form and submit it," the magazine reports. Once you finally get a real person on the phone, "Tech support couldn't diagnose the problem without model and serial numbers, so be sure you have them." Oh yeah, I carry the serial number for my PC in my wallet. Doesn't everyone?