BOSTON, Aug. 12, 2015 (GLOBE NEWSWIRE) -- Carbonite, Inc. (Nasdaq:CARB), a leading provider of cloud and hybrid business continuity solutions for small and midsized businesses (SMBs), today announced its Customer Care team is the recipient of three Stevie Awards from the American Business Awards. The American Business Awards recognize achievement in every facet of the workplace, including customer service. Carbonite was awarded for both team and individual accomplishments, with a Gold for Customer Service Team of the Year (Computer Software) and Customer Service Executive of the Year (Computer Software) along with a Silver for Customer Service Department of the Year (Computer Services and Software).
Supporting over 1.5 million individuals and small businesses, customers around the world rely on Carbonite's Customer Care team to help them protect their data and assist them when they're experiencing data loss or disruption. The cost of downtime can be devastating to an SMB, and the ability to help customers from initial purchase and install through backup and recovery enables Carbonite's Customer Care team to minimize loss and get businesses back up and running quickly. Through dedicated efforts, Carbonite's agents are better prepared to serve customers and drive the standard for customer service and experience across the industry.
Over the past 18 months, Carbonite has invested heavily in its customer care program. Through its commitment to providing accessible resources and agents priding themselves on a standard of positive customer interactions, Carbonite's Customer Care team has:
- Increased agent training
- Achieved and maintained an elite customer satisfaction rating
- Drastically decreased average customer wait time
"At Carbonite, we understand that protecting data and, when needed, getting it back quickly and completely is critical for our customers. Whether we are helping a personal user get back precious family photos or a small business to restore critical customer information, we are committed to providing the best, most well-trained customer care agents in the industry – at no additional cost to our customers," said Robert Frost, VP of Customer Care at Carbonite. "We are thrilled to be honored with these awards and recognized for our efforts to provide industry-leading support and service to our customers, wherever and whenever they need it."
"We are extremely impressed with the quality of the entries we received this year. The competition was intense and every organization that won should be proud," said Michael Gallagher, president and founder of the Stevie Awards. "To those outstanding individuals and organizations that received Gold, Silver, and Bronze Stevie Awards, the judges and I are honored to celebrate your many accomplishments. You are setting a high standard for professionals nationwide."
Details about The American Business Awards and the lists of Stevie winners who were announced on June 22 are available at www.StevieAwards.com/ABA.
Carbonite (Nasdaq:CARB) is a leading provider of cloud and hybrid business continuity solutions for small and midsized businesses. Together with our partners, we support more than 1.5 million individuals and small businesses around the world who rely on us to ensure their important data is protected, available and useful. To learn more about Carbonite, our partner program, and our award-winning backup, recovery & archiving solutions, visit us at Carbonite.com.